Marcus Maiorano Email & Phone Number

• Grafana and Graylog monitoring tools• Spot possible incidents and take corresponding actions• Spot possible cyber attacks like DDOS attacks.• Maintain playbook for SRO team• Contact with cross function teams to resolve critical issues• Contact with providers and vendors• Deal with internal tickets regarding the company's own tools

Hyundai Motor Brazil

• Hardware and System Maintenance: Identifying and resolving hardware issues, including cleaning and replacing faulty parts.• Access Control and Data Security: Managing access permissions to protect the company's sensitive information.• Service Desk and Advanced Technical Support: Assistance with more complex problems involving software, network, or hardware failures.• Functional Testing and Performance Monitoring: Verifying and ensuring the proper functioning of software and… Show more • Hardware and System Maintenance: Identifying and resolving hardware issues, including cleaning and replacing faulty parts.• Access Control and Data Security: Managing access permissions to protect the company's sensitive information.• Service Desk and Advanced Technical Support: Assistance with more complex problems involving software, network, or hardware failures.• Functional Testing and Performance Monitoring: Verifying and ensuring the proper functioning of software and hardware, with continuous performance monitoring. Show less

Escritório Hyundai Motors Brazil

• Help Desk and Remote Technical Support: Assistance with issues such as email configuration and troubleshooting connection problems via phone or chat.• Software Installation and Configuration: Customizing software to meet users' preferences, ensuring its efficiency.• Telephone Customer Service and Technical Support: Clarifying doubts regarding the system and coordinating on-site technical assistance if necessary.

São Bernardo Do Campo

• Report elaboration in order to present operational information for month ends.• Providing personalized customer service, including to finance and tax teams.• Ticket management using Service Now tool.• SQL database interaction in troubleshooting.• Maintaining Active Directory (AD) for users and computers.• Ensuring all PCs, desktops, and laptops throughout the company are in use.• Creating machine images and initial configuration for all new computers.• Managing all… Show more • Report elaboration in order to present operational information for month ends.• Providing personalized customer service, including to finance and tax teams.• Ticket management using Service Now tool.• SQL database interaction in troubleshooting.• Maintaining Active Directory (AD) for users and computers.• Ensuring all PCs, desktops, and laptops throughout the company are in use.• Creating machine images and initial configuration for all new computers.• Managing all telephony aspects (VOIP and mobile lines).• Administering the company's unified communication systems.• Installing and managing software via SCCM.• Implementing new IT systems and procedures as directed by the Global IT India team.• Managing technical support tickets. Show less

São Paulo E Região, Brasil

• Management of acquisition and financial maintenance of IT services• Purchase request and vendor registration in the TOTVS system• Registration of incoming fiscal documents in the TOTVS System mentioning tax withholding• Leadership in the development project of the Dashboard for monitoring calls and incidents• Implementation and training on the developed tool for the company's financial process flow• Support for users and VIPs, as well as visitors• Configuration and… Show more • Management of acquisition and financial maintenance of IT services• Purchase request and vendor registration in the TOTVS system• Registration of incoming fiscal documents in the TOTVS System mentioning tax withholding• Leadership in the development project of the Dashboard for monitoring calls and incidents• Implementation and training on the developed tool for the company's financial process flow• Support for users and VIPs, as well as visitors• Configuration and creation of images for machines• Participation in meetings with superiors and other team members, suggesting improvements in the area• Maintenance and configuration of computers and notebooks and management of IP phones via Cisco Call Manager• Maintaining and supporting the company's Active Directory Show less

Cyber Security, Information Technology

Bacharelado, Computer And Information Sciences And Support Services