Nathália Santos Email & Phone Number

Lisbon, PT

Lisbon, Portugal

• Responsibilities
• Determine fraudulent activity and act according to internal agreed procedures;
• Monitor and detect fraudulent activity and act accordingly;
• Perform checks on customers withdrawals based on risk levels;
• Conduct effective investigations on customers betting behavior and detect link connectionsbetween them;
• Investigate alerts (internal & external) with proper analysis;

Lisbon, Portugal

• Responsibilities
• Assists in monitoring and allocation of daily tasks; Manages the shift and coordinates the shift schedule;
• Supports agents with their issues and serves as an escalation point in case of emergency or a critical issue occurs regarding Customer Service;
• Collaborates with other departments, following up on pending issues related to customer's request;
• Collaborates with CS Shift Leads, Team Leaders, Supervisors, and Managers for departmental issues;
• Monitors and reports daily activities to Team Leads and Manager;

Lisboa, Portugal

• Responsibilities
• Address customer questions, complaints and comments (email, phone, live chat)
• Provide outbound services via email and phone
• Be compliant with company policies, whilst supporting the customer
• Respond ot customers within the agreed KPI/SLA
• Be always updated on company's product, promotions, policy and changes

São Paulo, Brasil

Responsible for the administrative team, customer service, support meetings for partners, setting goals and all other administrative functions. after sales and customer relationship.

Campinas E Região, Brasil

Development and maintenance of spreadsheets, accounts payable, receivable and collection, customer service and recruitment. Management service.

Tecnologo, International Business/Trade/Commerce

Conclusão, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Ensino Médio, Diploma Ensino Médio

Activities and Societies: Teatro, GremioFormação do Ensino Médio.