Nikolay Kirov
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Nikolay Kirov Email & Phone Number

Customer experience analysis - striving for excellence in every step. at Kaizen Gaming
Location: Sofia, Sofia City, Bulgaria 8 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer experience analysis - striving for excellence in every step.
Location
Sofia, Sofia City, Bulgaria
Company size

Who is Nikolay Kirov? Overview

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Nikolay Kirov is listed as Customer experience analysis - striving for excellence in every step. at Kaizen Gaming, a company with 546 employees, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Nikolay Kirov.

Nikolay Kirov previously worked as Customer Experience Analyst at Kaizen Gaming and Retention Project Coordinator at Tiebreak Solutions. Nikolay Kirov holds Bachelor'S Degree, Psychology from St. Cyril And St. Methodius University Of Veliko Tarnovo.

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Kaizen Gaming

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About Nikolay Kirov

Ever since I entered the job world at the age of 16, I managed to note some things, that I will touch up on in the next couple of sentences.1. Work can be extremely dreary and for lack of better wording - boring. A big part in how we perceive a certain task, or project, plays the team with which we are working, or simply put - our colleagues. That is why I make sure to be a positive and friendly colleague and team member, that is a pleasure to work with. (my Psychology background helps with that)2. Criticism can be very painful sometimes - but it is something essential and crucial, provided it is given in a constructive way. It's okay to make mistakes, but not okay to not learn from them. I pride myself in being able to take and provide constructive criticism - to and from colleagues and superiors.3. Being able to think on your feet is pivotal for quite a lot of jobs, regardless of the industry l, but especially in the customer service one. I can vividly remember the one hour phone call that I had with a distressed client, who needed help in the middle of the night and I managed to cater for her needs fully.4. Stress is necessary, too much stress is obstructive. Muscle hypertrophy is exactly that for example - increasing your muscle size by placing constant stress for a certain amount of time. Overdoing it will lead to injury. In any workplace there is place for a little bit (or sometimes more) stress, that makes the individual push forward and go the extra mile.My overall interests are in management positions, namely project manager as I have great managerial and organizational skills, combined with a witty, positive personality.As many internet role models like Gary Vaynerchuk and Jordan Peterson (for example) say, one of the benefits of young people is that they are in an age range where they can push their limits, how much they can work, how hard as well. To add to that of course is the all so necessary self-discovery, not only in a personal sense, but in a professional one as well. That is to say that I am open to all new opportunities that are presented to me.This might have been a long read, but a good one, I'm sure.I appreciate you taking time off your day for this and invite you to send me a message so we can discuss opportunities.

Current workplace

Nikolay Kirov's current company

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Kaizen Gaming
Kaizen Gaming
Customer experience analysis - striving for excellence in every step.
athens, attiki, greece
Employees
546
AeroLeads page
8 roles

Nikolay Kirov work experience

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Customer Experience Analyst

Current
Aug 2024 - Present

Retention Project Coordinator

Sofia, Sofia City, Bulgaria

Feb 2023 - Aug 2024

Shift Leader

Sofia, Sofia City, Bulgaria

- Oversee day to day activities.- Quality Assurance of the B2C communication.- Work with external entities to solve more complex issues (game errors etc.)- Manage a small team and provide performance feedback.- Work alongside the Team Lead to ensure CSAT KPIs are being kept in their respective ranges and improved- Assist with onboarding and training the.

Nov 2022 - Feb 2023

Customer Service Specialist

Sofia, Sofia City, Bulgaria

- Assist client inquiries via live chat and email while working closely with other internal and external departments to find the best possible solution for the customer.- VIP customer assistance.- Working with KYC on a daily basis.

May 2022 - Nov 2022

Reservation Sales Agent

Sofia, Sofia City, Bulgaria

Nov 2021 - Apr 2022

Reservations Sales Agent

Sofia, Sofia City, Bulgaria

Nov 2021 - Apr 2022
Team & coworkers

Colleagues at Kaizen Gaming

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2 education records

Nikolay Kirov education

Professionals Degree, General Sales, Merchandising And Related Marketing Operations

Salespro - Online Program For Sales
FAQ

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What company does Nikolay Kirov work for?

Nikolay Kirov works for Kaizen Gaming.

What is Nikolay Kirov's role at Kaizen Gaming?

Nikolay Kirov is listed as Customer experience analysis - striving for excellence in every step. at Kaizen Gaming.

Where is Nikolay Kirov based?

Nikolay Kirov is based in Sofia, Sofia City, Bulgaria while working with Kaizen Gaming.

What companies has Nikolay Kirov worked for?

Nikolay Kirov has worked for Kaizen Gaming, Tiebreak Solutions, Angler Gaming Plc (Angl), Sitel Group, and Regiocom Se Niederlassung Bulgarien.

Who are Nikolay Kirov's colleagues at Kaizen Gaming?

Nikolay Kirov's colleagues at Kaizen Gaming include Nikolaos Vakalopoulos, Juan Camilo Parra, Pavlos Migkiros, Anastasios Vournazidis, and Christos Stylianoudakis.

How can I contact Nikolay Kirov?

You can use AeroLeads to view verified contact signals for Nikolay Kirov at Kaizen Gaming, including work email, phone, and LinkedIn data when available.

What schools did Nikolay Kirov attend?

Nikolay Kirov holds Bachelor'S Degree, Psychology from St. Cyril And St. Methodius University Of Veliko Tarnovo.

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