Marcus Marshall Email & Phone Number

Mclean, Virginia, United States

-Operates and configure system equipment including Crestron control and switching systems, Biamp TesiraForte DSPs, Vaddio AV Bridges, Polycom VTC systems. Develops standard operating procedure documents for Junior support team. - Provides oversight for incidents in response to corporate client requests for VTC and AV assistance by phone, ticketing system, and in-person. Test facility audiovisual and VTC equipment to ensure proper operation and configures equipment and venues to accommodate… Show more -Operates and configure system equipment including Crestron control and switching systems, Biamp TesiraForte DSPs, Vaddio AV Bridges, Polycom VTC systems. Develops standard operating procedure documents for Junior support team. - Provides oversight for incidents in response to corporate client requests for VTC and AV assistance by phone, ticketing system, and in-person. Test facility audiovisual and VTC equipment to ensure proper operation and configures equipment and venues to accommodate special user needs. As well as remotely runs security checks and audits for AV devices. Show less

Riverdale, Maryland

-Responsible for operating audio and video equipment, that includes monitorsand screens, projectors, DVD players, computers, cameras, speakers,microphones, audio compressors, noise reduction systems, sound speakers,cables, recording devices and other multimedia equipment-Manages the setup, operation, teardown, and maintenance of the system whenrequired, and worked with band members to configure monitors-Provides the congregation with technical audio and video oversight… Show more -Responsible for operating audio and video equipment, that includes monitorsand screens, projectors, DVD players, computers, cameras, speakers,microphones, audio compressors, noise reduction systems, sound speakers,cables, recording devices and other multimedia equipment-Manages the setup, operation, teardown, and maintenance of the system whenrequired, and worked with band members to configure monitors-Provides the congregation with technical audio and video oversight during thecourse of Sunday services, weddings, funerals, community events and otherchurch activities Show less

Herndon, Virginia, United States

Provides technical support and maintenance of conference rooms/collaborative workspaces as well as any other designated area utilizing AV assets. These assets include: video cameras, microphones, projectors, flat-panel displays, touch screens (Crestron and AMX), Smart boards, speakers, amplifiers, PC’s, Polycom Video Teleconferencing equipment, other VTC associated equipment, DA’s, DM’s, switchers, scaliers, and DSP’s. Applied advanced diagnostic techniques to identify problems, investigated… Show more Provides technical support and maintenance of conference rooms/collaborative workspaces as well as any other designated area utilizing AV assets. These assets include: video cameras, microphones, projectors, flat-panel displays, touch screens (Crestron and AMX), Smart boards, speakers, amplifiers, PC’s, Polycom Video Teleconferencing equipment, other VTC associated equipment, DA’s, DM’s, switchers, scaliers, and DSP’s. Applied advanced diagnostic techniques to identify problems, investigated causes and recommended/implemented solutions to correct common failures. Performed troubleshooting on network or facility equipment impairment and made repairs and/or identified need for escalated or contracted support. Installed hardware and software related to conference room audiovisual and video teleconferencing facilities and maintained associated network, computers, peripherals, and AV equipment. Utilized knowledge of system characteristics to provide advice on audiovisual requirements (including VTC) for various high profile and VIP meetings. Tested facility audiovisual and VTC equipment to ensure proper operation. Show less

• Responsible for providing meeting setup assistance in multiple conference rooms to customers using industry standard meeting scenarios including: Conference room computer/laptop and projector setups, Web conferencing (Go-To-Meeting, WebEx, Skype, etc.), VTC based meetings (PolyComm systems). • Provided technical support and conduct routine maintenance on conference room equipment i.e. Testing projector, flat panel displays, computers, speakers, mics, and VTC equipment. • Successfully… Show more • Responsible for providing meeting setup assistance in multiple conference rooms to customers using industry standard meeting scenarios including: Conference room computer/laptop and projector setups, Web conferencing (Go-To-Meeting, WebEx, Skype, etc.), VTC based meetings (PolyComm systems). • Provided technical support and conduct routine maintenance on conference room equipment i.e. Testing projector, flat panel displays, computers, speakers, mics, and VTC equipment. • Successfully operated and configured system equipment including (but not limited to): Crestron control and switching systems, Biamp TesiraForte DSPs, Vaddio AV Bridges, Polycom VTC systems, • Ensured optimal configuration and performance of equipment to meet customer requirements -Served as the first point of contact for troubleshooting hardware/software, and all types of audio/visual systems, equipment and applications using PC and Mac. • Escalated repair of malfunctioning equipment to advanced support vendors and oversee repair request until it is completed be the vendor. • Handled routine questions by customers about operation and usage of conference room equipment -Troubleshooted standard AV technologies i.e. Projectors, microphones, speakers etc. • Works with users to determine specific AV needs and requirements for their meetings and tests all scenarios before meeting start time. • Tested facility audiovisual and VTC equipment to ensure proper operation and configures equipment and venues to accommodate special user needs. Show less

Washington D.C. Metro Area

Configured banquet hall for various club functions, meetings, and receptions.Handled audio and video set up for presentations.