Marcus Matthews Email & Phone Number

Grand Rapids, Michigan, United States

Plan & execute all digital marketing, including SEO/SEM, marketing database, email, social media & display advertising campaignsDesign, build and maintain social media presence Measure & report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)Identify trends & insights, and optimize spend & performance based on insightsPlan, execute & measure experiments & conversion testsBrainstorm new & creative growth strategiesUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels & customer touch points.

Grand Rapids, Michigan, United States

Provide expert guidance and assistance to customers, ensuring an exceptional experience with Tesla.Offer personalized advice on Tesla's electric vehicles, solar energy products, and energy storage solutions.Proactively engage with customers to understand their needs and recommend appropriate products and services.Assist customers with inquiries related to financing options, charging infrastructure, and maintenance services.Collaborate with cross-functional teams to resolve customer issues and ensure a seamless experience.Stay updated on industry trends, product developments, and best practices to effectively educate customers.Drive customer satisfaction and loyalty through exceptional service and proactive communication.

Grand Rapids Metropolitan Area

Exceed monthly, quarterly, and yearly targets on a consistent basis by promoting company credit card and merchandise sales.Train new staff on financial operations, merchandise selling & relationship building. Maintain expected business operations by providing prompt & courteous customer service.Enhance client relationships of superior performance & professionalism though open-ended questions, interactive communication and first call/contact resolution methods.Embrace the culture of Banana Republic by actively participating in process improvements & volunteer opportunities.

Greater Grand Rapids, Michigan Area

Provide financial guidance and planning services to clients, tailored to their unique needs and goals.Conduct comprehensive financial analyses, including retirement planning, investment strategies, risk management, and estate planning.Develop and maintain strong relationships with clients, acting as a trusted advisor and resource for financial matters.Collaborate with team members and specialists to deliver holistic financial solutions that align with clients' objectives.Educate clients on financial principles, products, and services to empower them to make informed decisions.Stay updated on market trends, regulatory changes, and industry developments to provide relevant advice and recommendations.Actively prospect and network to expand client base and grow the business.

Greater Grand Rapids, Michigan Area

Operate cash register efficiently and accurately, processing transactions for customers in a timely manner.Scan and bag merchandise, ensuring accuracy and proper handling of items to maintain customer satisfaction.Process payments by cash, credit/debit cards, checks, and other forms of payment, following company policies and procedures.Balance cash drawer at the beginning and end of each shift, reconciling transactions and preparing deposits as required.Maintain cleanliness and organization of the checkout area, including replenishing supplies and removing clutter.Assist with other tasks as assigned, including stocking shelves, price-checking items, and assisting customers throughout the store.

Greater Grand Rapids, Michigan Area

Coordinate rental reservations and bookings, ensuring availability of equipment or vehicles and scheduling deliveries/pick-ups as needed.Respond promptly to customer inquiries via phone, email, or in-person, providing information about rental options, pricing, and terms.Assist customers in selecting the appropriate equipment based on their needs and specifications.Prepare rental contracts and documentation accurately, including terms and conditions, rental agreements, and insurance requirements.Coordinate logistics for equipment delivery and pick-up, including arranging transportation and coordinating with drivers and logistics teams.Manage rental inventory and equipment maintenance schedules, ensuring all equipment is in good working condition and meets safety standards.Provide exceptional customer service throughout the rental process, addressing customer concerns and resolving issues in a timely manner.

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: - Central Michigan University Men's Club Lacrosse - Student Advocates of Vegetarianism/Veganism - Men.

Education record

For four years at Forest Hills Northern High School, I gained the knowledge of professional skills as well as the ability to learn.