Marcus Mcdowell Email & Phone Number

Huntsville, Alabama Area

Huntsville Center Trainer August 2019 - Current PositionProvide basic and core training for new hires in the company through daily facilitation sessions using presentations, practice exams, and application of learned skills. Facilitated learning sessions such as refreshers, updates, and level up training, manage the training class as the take calls for the facility. Monitored attendance and daily performance during calls. Ensure proper ticketing procedure is followed throughout the troubleshooting process. Provide proper training with affiliate specific tools such as cnMaestro, Calix Cloud & CMS, Ivue Direct & Ivue Connector, Elations Webtool & Central Platform, vtiger, Simple Help screen sharing platform, Macc Ticketing, Service Now, Entelegent, etc.Customer Solutions Agent July 2018 - August 2019Provide thorough support and problem resolution for rural telco across various services provided but not limited to cable telephone, television, fiber internet, cable internet, wireless internet, DSL, fiber television, and pc support. Remain composed in the face of irate customers in order to diagnose the issue in service. Deescalate tense situations with customers in order to provide top tier troubleshooting service.

Huntsville, Alabama

Design & Photograph various products for multimedia distribution, web development, and marketing for new and old products in inventory. Create various graphics used on the website and in print for seasonal sales, specials, new product variations, and special announcements throughout the year. Manage the presentation and inventory of products to be displayed on the website. Manage HTML and CSS of various pages for the development of the website. Optimize the performance of the website through the management of memory space and file size to control the speed in which the website performs. Manage the marketing direction for in house products and companies with new innovative ideas in visual aesthetics.

Huntsville, Alabama

Integrated logistics management in daily post scholastic programs for juveniles, various psychological afflictions, and impairments at the facility. Tasks consisted of daily academic routine which included the alphabet, colors, numeric, gross and fine motor skills, counting, writing alphabet, labeling and identifying. Oversaw therapeutic sessions with juveniles on daily conduct. Situated juveniles in various social contexts similar to society in which they interacted with other juveniles and/or adults. Instructed basic skills in social interaction including refined social behavior, interpersonal communication, social conduct, and convivial interactions with other juveniles or toys. Managed and logged statistics of juveniles progression throughout the year.