Marcus Mckendrick, Mba Email & Phone Number

Atlanta, Ga, Us

United States

Conduct investigations of fraud cases, documenting investigative findings, and determining whether the case should be escalated or referred for further review or action. Properly apply procedures and needed changes throughout the engagement into the investigation. Analyze transaction data and conduct internal and external research on subjects using a variety of research tools. Effectively identify scenarios which merit a suspicious activity report (SAR) to be filed. Articulate findings in a clear concise manner. Established an effective working relationship with PwC teams and client stakeholders. Routinely meet production targets and quality standards.

Atlanta, Georgia, United States

Handles more complex and/or escalated customer situations regarding possible fraudulent account activity.Perform in-depth research, resolution and service support of fraudulent activity; make decisions based on judgment and proactively identify and escalate concerns/issues with a sense of urgency.Delivers practical, innovative solutions to customers/clients while focusing on retention and re-establishing customer's confidence.Responsible for coaching and assisting associates with moderately complex research and analysis of account activity to assess levels of risk and fraud type.Works collaboratively with the Fraud Detection/Prevention Supervisor to identify fraudulent activity and restrict account activity, when necessary, to avoid further risks.Provide superior service that meets the needs of the clients and the bank by detecting fraudulent attempts, mitigating loss and remediating client impacts.

Atlanta Metropolitan Area

Maintained good customer relations with borrowers and effectively solved problems to resolve account delinquency and prevent losses.Negotiated account resolution, accurately inputted, and documented all actions within the collections system on as happens basis.Recommended collateral for repossession due to loan history and worked with outside repossession agencies to secure collateral properly.Called customers and advised them of balances owed on their account and handled inbound calls to assist customers with their accounts.

Atlanta, Georgia, United States

Efficiently manage assigned work queues while consistently meeting daily and weekly quotas.Accurately notate customer accounts to properly reflect payments transactions.Handle multiple calls professionally by listening patiently, understanding the customer’s financial circumstance and providing accurate and timely resolutions.Utilize established procedure to leverage information and obtain productive collection/skip tracing efforts.Recognized for minimizing company losses (repossessions and charge-offs) by consistently reaching/exceeding daily, weeklyand monthly goals related to past due accounts.Provide exceptional customer service while assisting customer with information and any account changes needed.

Atlanta, Georgia

Collaborate with banking center with closing deceased customers relationships.Assess and provide final authorization for funds release of deceased customers.Comply with safe deposit state guidelines to enable access for customers.

Kennesaw, Ga

Assist customers in disbursement of financial assets of deceased customers. Review government documents and compare state guidelines for account closure.Detailed knowledge of trust and estate account guidelines.Continuous training to stay abreast state laws for estate processing.

Kennesaw, Ga

Managed customer credit portfolios.Explain financial options available to customers to maximize investments.Maintain superior quality metrics per company guidelines.Continuous training to stay abreast Federal laws regarding financial institutions.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.7

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General

Executive Mba, Business Administration And Management, General, 3.8