Information Technology Service Desk Analyst
CurrentService Desk Analyst providing Tier 1 support for Line of Business Applications for the Natural resource Ministies of the BC Provincial Government. Supporting over 500 applications.
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@gov.bc.ca
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Marcus Murphy is listed as Information Technology Service Desk Analyst at BC Public Service at BC Public Service, a company with 5932 employees, based in Victoria, British Columbia, Canada. AeroLeads shows a work email signal at gov.bc.ca and a matched LinkedIn profile for Marcus Murphy.
Marcus Murphy previously worked as Information Technology Service Desk Analyst at Bc Public Service and Financial Assistant at Bc Provincial Government Client Services For Natural Resource Operation. Marcus Murphy holds Computer Based Information Systems (Cbis) - Certificate Program, Information Technology, A+ from University Of Victoria.
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I have worked for over 7 years supporting the Natural Resource Sector of the BC Public Service, The first 6 years in a Financial Assistant role and this last year providing IT Service desk support. I provide application support fo4 over 500 applications via telephone and email. I run and distribute various reports and update our info on applications in our information wiki. As well as completing the Computer Based Infortion systems program through Uvic, I have also taken training on the applications we support including Geographical Information Systems(GIS) . I have recently completed a 6 week online course - Going Places with Spatial Analysis - provided by Esri a global market leader in GIS since 1969. While in Finance I participated in many projects including the Accounts Payable Working group working on improvements to processes including working on development of an Invoice Coding Apron. I volunteered for End user testing for a new release of Oracle Enterprise Business Suite and was involved in delivering training for this new release in the regional offices. I have participated in the Fiscal Year End Working Group and served as the Fiscal Year End Communications Co-ordinator for the Clients Services Branch Headquarters. I also had records management related duties and training I was a member of the Records Management Community of Practice, also being Supplier Maintenance. I previously worked with Western Union Business Solutions as an Accounting Associate in the Payments Processing group. I used Microsoft Office products, Word, Excel & Outlook, as well as various accounting systems, including ReconNet, Trema, Oracle and Hyperion.Specialties: I am a Microsoft Certified Excel Specialist. I am proficient at learning and adapting to new computer applications.
Listed skills include Microsoft Office, Spreadsheets, Reconnet, Outlook, and 25 others.
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Victoria BC
Service Desk Analyst providing Tier 1 support for Line of Business Applications for the Natural resource Ministies of the BC Provincial Government. Supporting over 500 applications.
Victoria, BC
Accounts Payable
Western Union Business Solutions
AR - AP Sub-ledger Reconciliation in Trema.Reconciliation of multiple Settlment accounts using ReconNet.Completion of reconciliations(MRC) compliant with Sarbanes Oxley
Providing support for Customer Service Agents, and handling escalated calls.Due the high quality of my performance on escalated calls I was selected for the Escalations Call Back Team that dealt with customer escalations from the Resolution Desk Specialists.
Victoria, BC
Management of Tax Office Met and exceeded targets and marketing goals as set out by Head Office.I was responsible for overseeing daily operations and procedures, scheduling Tax Associates and Customer Service Representatives, I performed Staff evaluations, handled client queries, disputes and complaints, and assisted with Tax preparation and corrections.
Other employees you can reach at gov.bc.ca. View company contacts for 5932 employees →
Lucy Luo
Colleague at Bc Public Service
Kelowna, British Columbia, Canada, Canada
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Clough Tran:Ex
Colleague at Bc Public Service
Kamloops, British Columbia, Canada, Canada
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Joanne Gardiner
Colleague at Bc Public Service
Victoria, British Columbia, Canada, Canada
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Hetal Gandhi
Colleague at Bc Public Service
Greater Vancouver Metropolitan Area, Canada
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Pat (Patricia) Luck
Colleague at Bc Public Service
Victoria, British Columbia, Canada, Canada
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Hassan Kamalinejad
Colleague at Bc Public Service
Canada, Canada
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Josh Cudmore
Colleague at Bc Public Service
British Columbia, Canada, Canada
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Ben Kolisnyk
Colleague at Bc Public Service
British Columbia, Canada, Canada
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Brenda Hunt
Colleague at Bc Public Service
Abbotsford, British Columbia, Canada, Canada
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Michael Turanski
Colleague at Bc Public Service
Victoria, British Columbia, Canada, Canada
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Completed the 9 required courses for the CBIS certificate. Computing Concepts; Database Concepts; Relational Database Management Systems.
Microsoft Office Specialist Excel Certification
Excel 2010 Level 1, Level 2, Level 3 Advanced Data Management in Excel 2007 Excel 2003 Formulas & Functions Introduction to Lean Sigma Six
Quick answers generated from the profile data available on this page.
Marcus Murphy works for BC Public Service.
Marcus Murphy is listed as Information Technology Service Desk Analyst at BC Public Service at BC Public Service.
AeroLeads has found 1 work email signal at @gov.bc.ca for Marcus Murphy at BC Public Service.
Marcus Murphy is based in Victoria, British Columbia, Canada while working with BC Public Service.
Marcus Murphy has worked for Bc Public Service, Bc Provincial Government Client Services For Natural Resource Operation, Western Union, West Corporation, and H&R Block.
Marcus Murphy's colleagues at BC Public Service include Lucy Luo, Clough Tran:Ex, Joanne Gardiner, Hetal Gandhi, and Pat (Patricia) Luck.
You can use AeroLeads to view verified contact signals for Marcus Murphy at BC Public Service, including work email, phone, and LinkedIn data when available.
Marcus Murphy holds Computer Based Information Systems (Cbis) - Certificate Program, Information Technology, A+ from University Of Victoria.
Marcus Murphy is listed with skills including Microsoft Office, Spreadsheets, Reconnet, Outlook, Excel, Word, Customer Service, and Accounting.
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