Identify the key trends in each region/product to determine how they impact partners, customers, industry, competitors, and UPS Help design the customer experience roadmap with initiatives and improvements for the year Assist in creating KPIs and project dashboards to monitor progress Analyze customer verbatims and analytics from surveys to gain insights and to help alleviate their pain pointsEngage with various stakeholders to evaluate and optimize customer experience for US international customers across different channels Summarize and communicate the results of the analysis to key stakeholders

Expanded to a new territory which led to a 42% increase in profitDisplayed attention to detail while organizing and completing order deliveries, increasing process efficiency by choosing the most optimal routes Utilized Google Sheets for data entry to maintain accurate record keeping of mileage and pay Effectively communicated and courteously interacted with customers

Consulted on marketing strategies to increase tenant reviews and improve property appraisals Researched and implemented a new software program called Podium to help make resident interactions easier, which led to a 120% increase in reviews left online Analyzed current and past financial data to provide financial models and forecastsCollaborated with 6 team members to compose final report and recommendations utilizing Excel and PowerPoint Strengthened public speaking skills by presenting material to upper management in a business environment

Assisted account managers and executives on sales strategies to increase profitability for the company Learned leadership skills related to running a business Identified trends in financial performance and provided recommendations for improvement Consistently met personal goal of making at least 6 to 8 sales a week Oversaw business and communication aspects in between clients and target markets

Handled $2,000+ in cash transactions with customers throughout a given work week Ensured high levels of customer satisfaction through excellent sales service Assessed customer needs and provided assistance and information on product features