• Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations. • Ensured the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor. • Supervised sales transactions to ensure quick and accurate processing while adhering to cash protection procedures. • Minimized loss by implementing, monitoring and tracking all loss prevention activities. • Maintained a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility. • Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets. • Tracked performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency. • Coached, motivated and inspired individuals within area of responsibility to maximize and drive a performance culture. • Was a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model. • Guided and trained team members on basic core and seasonal product knowledge. • Used advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty. • Understood customer expectations and coaches team to meet or exceed them at all times. • Actively supervised and coordinated team to ensure all customers receive the highest level of service. • Actively collaborated and shared best practices to drive store team performance. • Supported the recruitment, onboarding, training and development of the store team.