I helped lead a team of 14 that I coached, mentored, and trained on inbound calls and internal systems as well as guide their personal career growth and development in the company. I also supported other manager teams with special projects and new developments for the company. This would also include training and mentoring of all new incoming hires for the department. I relied heavily on Google calendar to format and organize most of my day, which would allow me to keep track of my responsibilities and tasks. Delivered positive customer experiences by implementing effective quality assurance practices.

Tracked monthly sales to generate reports for business development planning.Daily functions include store operations and escalations. Working hand and hand with our sale representatives to increase customer experience and sales. I was the store’s lead business to business representative who assisted customers with their amazing small business program. Opening and closing operations and daily inventory.

Trained and mentored 15 plus military intelligence soldiers to be in combat and intellectually prepared to serve our nation at the sound of battle. Planned and carried out installation operations for field communications equipment. I conducted soldier review and specialty schools to help the advancement of our nations soldiers. Managed unit documentation according to strict [Branch] standards.