Marcus Norman Email & Phone Number

• Troubleshoot and resolve advanced issues on an enterprise-level within SIEM technologies such as Splunk, QRadar, LogRhythm, and Azure Sentinel.
• Enterprise Windows Administration, system health and resource management.
• Enterprise Linux Administration, system health and resource management.
• Work to solve a range of complex issues present within client environments, utilizing a Root Cause Analysis approach.
• Identify and troubleshoot Windows and Linux backend issues that arise within client environments operating SIEM technologies
• Recruiting

Tampa, Florida, United States

-Manage incoming calls to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues.- Excellent Customer Service and Interpersonal Skills needed -Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups.

Tampa, Florida, United States

-Provided Tier 2 technical support-Work with agents on the floor with issues-Trained new agents-Work alongside the managers to make sure everything is running smoothly-Took escalated calls

Tampa, Florida, United States

-Provided excellent customer service-Educated customers over the phone with technical issues-Able to work with large call volumes-Provided tier 1 technical support-

Tampa, Florida, United States

-Provided great customer service-Prepared personal taxes in a timely manner-Educate customers about their taxes