Marcus North work email
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Marcus North personal email
Experienced Manager with a retail background, focused on process improvement and project management to ensure customers have positive experiences that drive repeat business.
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Training Team ManagerSears Holdings Corporation Sep 2018 - Dec 2020Round Rock, TexasLead training classes with a focus on diversity, engagement, interaction, and positive transitioning with management. Train in system procedures, call handling, regulatory compliance, and customer service.- Achieved a training compliance rate of 95% through effective leadership and training strategies- Improved and updated the training curriculum as needed through collaboration with designers. -
Product Support SpecialistSears Holdings Corporation Apr 2013 - Sep 2018Round Rock, TexasAnalyzed data on team performance with tracking, call volume trends, data desegregation, and performance standards with a focus on KPIs. Co-coordinated the large-scale launch of international service departments. - Improved customer survey scores by 15% by developing a contact matrix.- Reduced expense costs by 35% through consistent accountability and follow-through.- Traveled for business 5 times including 4 overseas trips. Traveled to both the Philippines and Mexico assisting in the launch of 3 departments as a subject matter and training expert.
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Training Embedment ManagerSears Holdings Corporation Jan 2012 - Apr 2013Round Rock, TexasUsed strategic adult learning instructional and coaching methods for training processes and coursework. Served as a subject matter expert for multiple departments on procedures and customer service. - Achieved a 90% course graduation rate with an 85% accomplishment of performance goals. - Boosted new hire performance key aptitude metrics by 20% through training enhancements.
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Customer Service ManagerSears Holdings Corporation Sep 2007 - Jan 2012Round Rock, TexasProvided integral and high-impact coaching and development for customer service call monitoring team departments to include establishing key metrics, mentoring new hires, and overseeing their remediation. - Awarded 17 top team manager and core company values certificates and achievements to include process thinking, profit & growth, and reducing expenses. -
Marcus North Skills
Marcus North Education Details
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Six Sigma Green Belt Course -
Computer Science -
Us Navy Technical SchoolAviation Electronics -
Graduate Degree
Frequently Asked Questions about Marcus North
What is Marcus North's role at the current company?
Marcus North's current role is Training Team Manager at Sears Holdings.
What is Marcus North's email address?
Marcus North's email address is mn****@****ars.com
What schools did Marcus North attend?
Marcus North attended Acuity Institute, Austin Community College, Us Navy Technical School, Centerville Jr-Sr High School.
What skills is Marcus North known for?
Marcus North has skills like Management, Leadership, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Time Management, Team Building, Customer Service, Team Leadership.
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Marcus North
Liberatory Educator & Researcher/Professional Learning FacilitatorAtlanta Metropolitan Area -
2sunrun.com, enterpriseholdings.com -
Marcus North AAIT, BSIT, MSIT, DIT(ip)
Conway, Ar
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