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Marcus North is listed as Training Team Manager at Sears Holdings based in Round Rock, Texas, United States. AeroLeads shows a work email signal at sears.com and a matched LinkedIn profile for Marcus North.
Marcus North previously worked as Training Team Manager at Sears Holdings Corporation and Product Support Specialist at Sears Holdings Corporation. Marcus North holds Certificate, Six Sigma Green Belt Course from Acuity Institute.
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AeroLeads found 1 current-domain work email signal for Marcus North. Compare company email patterns before reaching out.
Experienced Manager with a retail background, focused on process improvement and project management to ensure customers have positive experiences that drive repeat business.
Listed skills include Management, Leadership, Microsoft Excel, Microsoft Powerpoint, and 5 others.
A career timeline built from the work history available for this profile.
Round Rock, Texas
Lead training classes with a focus on diversity, engagement, interaction, and positive transitioning with management. Train in system procedures, call handling, regulatory compliance, and customer service.- Achieved a training compliance rate of 95% through effective leadership and training strategies- Improved and updated the training curriculum as needed through collaboration with designers.
Round Rock, Texas
Analyzed data on team performance with tracking, call volume trends, data desegregation, and performance standards with a focus on KPIs. Co-coordinated the large-scale launch of international service departments. - Improved customer survey scores by 15% by developing a contact matrix.- Reduced expense costs by 35% through consistent accountability and follow-through.- Traveled for business 5 times including 4 overseas trips. Traveled to both the Philippines and Mexico assisting in the launch of 3 departments as a subject matter and training expert.
Round Rock, Texas
Used strategic adult learning instructional and coaching methods for training processes and coursework. Served as a subject matter expert for multiple departments on procedures and customer service. - Achieved a 90% course graduation rate with an 85% accomplishment of performance goals. - Boosted new hire performance key aptitude metrics by 20% through training enhancements.
Round Rock, Texas
Provided integral and high-impact coaching and development for customer service call monitoring team departments to include establishing key metrics, mentoring new hires, and overseeing their remediation. - Awarded 17 top team manager and core company values certificates and achievements to include process thinking, profit & growth, and reducing expenses. -
Course work included all phases of the DMAIC process, creating a project charter, working with stakeholders, measuring and analyzing.
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Marcus North is listed as Training Team Manager at Sears Holdings.
AeroLeads has found 1 work email signal at @sears.com for Marcus North.
Marcus North is based in Round Rock, Texas, United States.
Marcus North has worked for Sears Holdings Corporation.
You can use AeroLeads to view verified contact signals for Marcus North, including work email, phone, and LinkedIn data when available.
Marcus North holds Certificate, Six Sigma Green Belt Course from Acuity Institute.
Marcus North is listed with skills including Management, Leadership, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Time Management, Team Building, and Customer Service.
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