Marcus North Aait, Bsit, Msit, Dit(Ip) Email & Phone Number

Memphis, Tn, Us

Memphis, Tn, Us

501c3 Non-profit charity focuses on improving social conditions for the underserved, needy, and homeless communities. https://www.facebook.com/share/g/19h6VWvcsk/?mibextid=K35XfP

San Antonio, Tx, Us

Allentown, Pennsylvania, Us

• Previous team lead or coordinator experience is required.• Experience working as a liaison between multiple groups (Client, Vendor & Server support.)• 5 plus years of strong functional QA experience• 2 plus years of strong SQL query writing skills in SQL Server• 3 plus years of using Microsoft office tools like office, access, Visio etc.• Knowledge of reporting tools like Power BI, Crystal reports etc. is desirable.• Experience using SharePoint or similar tools for issue tracking is required.• Understanding of client-server architecture with remote desktop on windows is required.

Houston, Tx, Us

Active Directory ManagementOffice 365 AdministrationIdentity Access ManagementTier IV SupportWindows Server AdministrationProject ManagementService NowPowershellExchange Enterprise Online ManagementAzure Active DIrectory Services

• Assisting in leading and the support of account management, upgrades, software patches, system configuration and administration, troubleshooting, testing, and daily monitoring.• Partnering with business to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of the system.• Providing technical support and leadership assistance on projects. Successfully supporting and assisting in leading tasks or projects as assigned. Providing leadership assistance and support in working with technology vendors and implementation partners to implement technical solutions.• Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Support and provide leadership assistant in efforts to encourage system use and adoption with the business areas. Act as an advocate and advisor for the application of technology solutions to the agency.• Provide support and assist in leadership in proactively setting up and managing systems through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Provide support and assist in leadership in working with internal IT teams and technology vendors.• Support and assist in leading efforts in system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.• Support and assist in leading the planning and undertaking of periodic risk analysis of systems and mitigate risks wherever possible. Support and assist in leading the planning and testing of disaster recovery. • Follow change management and change control processes to plan and deploy system changes. Perform change-impact analysis.• Research, develop and implement IT standards and best practice policies and procedures.

Memphis, Tennessee, Us

- Research, analyze, and deliver Internet and SharePoint solutions to support IP business goals- Configure, deploy, and publish Microsoft IIS and SharePoint based websites and applications- DNS maintenance, configuration, and support- Install and support BEA WebLogic based applications- Act as technical consultant to provide direction for IP's hosting capabilities.- Provide stable, functional, and secure hosting environments for Internet and SharePoint applications- Interaction with project teams to provide technical requirements for assigned projects- Provides timely responses to Service Desk requests associated with both request for service and break/fix issues- Researches, implements, and supports software products to assist and automate the management, availability, monitoring, and reporting of systems- Works with other IT groups to interface systems as required to the existing infrastructure and network- Works with project team members to complete project tasks as assigned

Management, development, integration and coordination of workgroups and subordinates. Responsible for the organizations current and future IT infrastructure and technologies, evaluation and implementation of required change in process and procedures Provide internal and external customer service for employees and network of dealers. Insure facilities maintain strict compliance with Underwriters Laboratories, Factory Mutual and all other compliance and oversight organizations. Enable communication by facilitating team meetings within and between locations as well as assign and mange projects and ensure predetermined time frames and cost restraints are maintained.Direct management of the Information Technology Department, Data Entry, Customer Service, Central Station, and Training/Development departments and their reports.Analyze/evaluate staffing level reports, over-time, overhead, and costs per department.Maintain employee schedules, pay rates, performance evaluations, pay increases, promotions, demotions, and terminations.Manage day-to-day operations, conducting departmental meetings, executive staff meetings, brainstorming sessions, budget constraints.Approval and purchasing of technology related hardware/software and departmental equipment. Management of service agreements and renewals.Project management including selection of vendors, evaluation of criteria, and awarding of contracts.Development/implementation of company policies & procedures.Management of all Information Technology resources including Microsoft Servers, Exchange, Active Directory, workstations, and software titles.

- Support/Administration 200+ Windows environment desktops and workstations. Supporting 5 remote locations- Support/Administration of 50+ Windows 2000/2003/2008 ServersActive Directory Administration- E-mail Administration via Exchange Server 2003/2007 using Outlook 2003/2007/2010 client- Support/Administration of Avaya Phone System with remote VoIP location administration- Creation and management of company intranet via eKtron Content Management System- Creation, migration, management of company external website with experience using IIS 6.0, 7.0, eKtron content management system, Dreamweaver 8.0, CS2, Fireworks 8.0, Flash 8.0- Maintenance and support of transit fleet software Trapeze versions 4-9 for PASS and FX systems- Maintenance and support of Maximus/AssetWorks fleet management software - Compiling and maintaining fiscal operating budget for purchasing of all I.T. related equipment including workstations, servers, network printers, routers, copiers, phones, and software titles- Evaluation committees for large RFPs to be awarded on projects such as APTS, new phone systems, company-wide replacement of large scale copiers, PC/Server refreshes- Maintained existing website; Implemented new functionality- Perform back-up operations using software titles: Symantec Backup Exec 10, 11d, 12; Arcserve 12—via tape-drive, VTLs, and SAN technologies- Installation/Implementation of wireless technologies including large scale Cisco Access points and routers- Company mobile phone administrator | Management of 40+ smart devices using PUSH technology for exchange- Internet Control/Management/Reporting via WebSense Triton - Asset Control/Management/Inventory via Vector Asset Management- Virus Prevention Control/Management/Administration via Trend Micro Enterprise- Security Surveillance Administration via Intellex- ID Badging System Administration via ProcCard Badging Systems

Support and maintenance of computer/network systems for small law officeInstallation and implementation of wireless technologies; Remote management of information systems and server technologies

Hanover, Md, Us

Contract consists of setting up 2000+ computer systems to be deployed at Area naval base. Duties include complete staging of Windows 2000 machines To be connected to a WAN. Pcs are factory imaged, must install and configure all networking components, personal user settings, software packages (using Novadigm server), troubleshooting hardware/software conflicts, and complete inventory of each unit, doing complete quality assurance checks on each unit before rollout, meeting a set numbers of units completed per day

Administrator. Maintain 500-600 computer systems throughout company. Duties included building and maintaining database for hardware/software inventory, issuing IP Addresses, maintaining network servers (Novell 4.11, Windows 2000 AS), maintaining PC leases, keeping track of all software site licenses, ordering new equipment (PCS, Servers, printers, networking equipment, etc.), building/rebuilding PCs, running network lines, installing/configuring software on PCs, rolling out corporate edition virus server for division-wide protection (Norton Antivirus 7.X Corporate), administrating virus server/software database, upgrading server software, intermediate-level Novell 4.11 troubleshooting/administration, installing network printers and jetdirect cards for 4.11 implementation, backup/restore files and folders on daily basis through ARCServe 6.5/7.0, designing network implementation for future sites, training incoming technicians, troubleshoot all Win operating systems (3.1, 95, 98, ME, NT, 2000, XP)

Doctor Of Information Technology, Management Information Systems, General

Master Of Information Systems, Information Technology

Bachelor Of Science (B.S.), Information Technology | Networking And Telecommunications

Associate Of Arts And Sciences (A.A.S.), Computer Systems Networking And Telecommunications