Manage Supplier On-time Shipping Performance as well as Retail Availability of Aftermarket and Original Equipment inventory for Kenworth and Peterbilt dealerships in the US and Canada. Project Management to improve key metrics as well as improving customer order uptime for critical parts. Work with internal and external customers to Forecast Demand for Direct Ship Program, and present Demand Plan to Direct Ship Supply base and reconcile differences as appropriate.

Managed over 180 aftermarket suppliers' on-time shipping performance for PACCAR Parts Truck Down Program with an annual impact of 160+ million in customer order value. Lead initiatives and implemented Lean Six Sigma Methodology to better evaluate supplier shipping performance and target under performing suppliers. Other duties included working with suppliers to optimize supply chains for critical high impact parts identified by Operations and In-Field Sales Management teams including procurement of parts though our customer network, or production plants by working closely with production scheduling, as well as handing all outbound logistics working with major freight carriers to expedite escalated orders. Attended on-site supplier visits to evaluate production and shipping processes, and delivered monthly Strategic Business Unit performance presentations of assigned suppliers to Product Marketing Directors.

Supplier Manager for Kenworth and Peterbilt Dealer Aftermarket Warranty Parts claims. Managed supplier performance and completed projects to improve quality metrics such as claim cycle time (21% reduction) supplier warranty cost recovery (17%) and contract management. Worked cross functionally with Product Marketing and Purchasing departments to maintain quality scorecard used for Supplier cost negotiations.

Provided account management assistance to national fleets on the Kenworth Premiere Care and Peterbilt Truck Care programs. Assisted key fleet customers with breakdown, routine maintenance and rental unit procurement services across the United States and Canada.