Marcus Powdrell Campbell Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Web Development graduate of Whitecliffe College Of Arts And Design, NZ. Continuing to learn through self-directed education, Proficent with HTML, CSS3, Sass and Vanilla JS. Upskilling with React and Node.js. Thoroughly enjoy bringing designs to life with user interfaces for the web.

Wellington, Wellington Region, New Zealand

Senior SDA on the Fujitsu service desk for a Wellington-based client. Responsible for incident and service request management. Routinely exceeded client SLAs and customer feedback KPIs on a monthly basis. Took on roles as incident and service request SME before moving to supervisory role. On-boarded and trained new team members remotely.Responsible for knowledge base update and refresh.Tech stack included MS Exchange Services, On-prem AD, Azure AD, SCCM, MDM, VMware, Airwatch MDM, Intune, and Microsoft 365. Wrote PowerShell scripts to automate bulk data extraction and AD managment functions.Seconded to Team Leader for the desk for 3 months to cover management shortfall.

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

A customer facing role in which I was responsible for handling guest queries, fulfilling booking and transfer requests, general guest liaison and supervision of the concierge valets and porters. The position required me to adapt quickly to challenges that often arose and to find novel solutions to problems. As the 'face' of InterContinental it was essential that my team and I upheld (and exceeded) the service standards as set by the company and strive to deliver the best possible guest experience in order to maintain the reputation of the 5-star brand whilst ensuring customer satisfaction. Key skills include leadership competency, attention to detail, excellent communication skills, both written and oral, and the ability to think clearly under pressure.Front-of-House Employee of the Year 2019.

Wellington, Wellington Region, New Zealand

Stirling, Scotland, Uk

An insurance sales and customer service focused role. Responsible for managing and motivating a small team of consultants to meet risk targets and associated KPIs. Involved in compliance, sales and product knowledge training. Won Compliance award for 2017.

New Zealand Diploma In Web Development (Level 5), Web Page, Digital/Multimedia And Information Resources Design

Certificate Of Higher Education