Marcus Ribeiro Email & Phone Number

Dublin, County Dublin, Ireland

𝐃𝐮𝐭𝐢𝐞𝐬:● Mix and serve alcoholic and non-alcoholic beverages according to established recipes and customer preferences.● Provide excellent customer service by greeting patrons, taking drink orders, and making recommendations based on their preferences.● Handle cash and process payments accurately, providing change and receipts as needed.● Maintain a clean and organized bar area, including restocking supplies, cleaning glassware, and disposing of waste.● Check identification to ensure that customers meet the legal drinking age requirements.● Monitor and manage inventory levels, placing orders for supplies as needed.● Upsell and promote special drinks or promotions to boost sales.● Engage with customers in a friendly and professional manner, creating a positive and enjoyable atmosphere.● Handle difficult situations, such as intoxicated or unruly patrons, with diplomacy and assertiveness.● Collaborate with other staff members, including servers and kitchen staff, to ensure smooth operations.● Adhere to all health and safety regulations, including proper handling and storage of alcohol and adherence to sanitation standards.

Dublin, County Dublin, Ireland

𝐃𝐮𝐭𝐢𝐞𝐬:● Greet customers upon entry, providing a warm and welcoming atmosphere.● Take customer orders accurately, offering menu recommendations and answering inquiries.● Ensure timely and efficient service, maintaining a high standard of customer satisfaction.● Serve food and beverages promptly, adhering to presentation standards.● Handle cash transactions and operate point-of-sale (POS) systems accurately.● Maintain cleanliness and organisation of dining areas, ensuring a comfortable customer environment.● Collaborate with kitchen and bar staff to coordinate order preparation and delivery.● Address customer inquiries and concerns professionally, seeking resolution promptly.● Monitor and replenish stock levels of utensils, napkins, and other dining necessities.● Follow health and safety guidelines, including proper food handling and sanitation practices.● Assist in opening and closing duties, including setup and cleanup of dining areas.● Handle reservations and seating arrangements, ensuring efficient use of available space.● Assist with organising and executing special events or promotions within the establishment.

Brazil

𝐃𝐮𝐭𝐢𝐞𝐬:● Provide first-line technical support to end-users, addressing hardware, software, and network-related issues promptly.● Respond to customer inquiries via phone, email, or chat, offering timely and effective solutions.● Document and track support requests, ensuring accurate and thorough record-keeping.● Troubleshoot and diagnose technical problems, guiding users through step-by-step solutions.● Escalate complex issues to higher-level support teams when necessary, ensuring prompt resolution.● Install, configure, and maintain computer systems and applications for end-users.● Collaborate with IT teams to implement and test software upgrades and patches.● Conduct remote troubleshooting for users experiencing technical difficulties.● Provide user training and support to enhance their understanding of technology tools and systems.● Stay updated on emerging technologies and industry best practices to enhance technical expertise.● Maintain a knowledge base of common issues and their resolutions for reference.● Ensure compliance with IT security policies and protocols.● Assist in the development and documentation of IT procedures and guidelines.● Collaborate with other IT professionals to identify and implement system improvements.● Contribute to the creation and maintenance of technical documentation for end-users.● Participate in rotating on-call support schedules as required.● Assist in hardware and software inventory management.● Foster a positive and customer-focused help desk environment.● Work closely with vendors to resolve technical issues and obtain necessary support.● Communicate effectively with users, providing updates on issue resolution progress.● Conduct periodic training sessions for end-users on new technologies and tools.● Evaluate and recommend improvements to existing support processes.

Bachelor'S Degree, Computing Science

Bachelor'S Degree, Information & Communication