Marcus Rodriguez Email & Phone Number

Austin, Tx, Us

• Lead long term policy rework initiative• Provide QA analysis on vendor performance• Analyze large data sets for accuracy and provenance • Generate bi-monthly business reports for management and cross-functional partners • Provide constant feedback to vendors on trending issues and ways to improve• Use data based analysis to create ads policy initiatives• Provide feedback to engineering teams to improve workflow UI

Austin, Texas Area

• Delivered QA analysis and coaching for B2B collections teams located in the United States, Poland, Malaysia, and Costa Rica exceeding client accuracy requirements• Generated daily, weekly, and monthly reports for operations and client management teams• Spearheaded process improvements to increase efficiency and improve user experience, including: improved tracking system (350 hours saved); auto reminder emails for missed meetings; cross referencing data for UIs to aid collections activity

Austin, Texas

• Drafted over 100 policy proposals to improve quality and clarity for review of the following issues: Antivax debate, animal sales, hate speech, online threats, standardized policy language, and firearm modifications• Created dashboards to monitor KPIs for quality, productivity, and changes in graphic content sampling • Directed client reporting projects leading to improved quality through root cause analysis and action plans• Analyzed reporting data, validated integrity of metrics, and drove QA requirements to SLAs• Created QA program; uncovered top error drivers, delivered coaching sessions, cut QA labor hours from ten hours to one per week, and oversaw maintenance and iterative improvement of program• Utilized mySQL system to diagnose discrepancies, bugs, and was necessary to implement QA program• Lead weekly alignment coaching sessions for outlying reviewers to improve accuracy to client requirements• Analyzed reports, challenged data's accuracy, and proposed policy insights using scientific methodology including: efficacy testing of coaching sessions in near real time, productivity tests for outlying reviewers, and workflow capacity checks• Lead a Cross Functional international project focusing on quality improvement for policy insights on issues of adult nudity and child abuse• Regularly communicated cross functionally regarding bugs, tooling requests, policy requests, documentation, and feedback in order to ensure all parties were up to date and had visibility on project status

Austin, Texas Area

• Reviewed sensitive content for social media client in the following areas: Violence & Criminal Behavior, Safety, and Objectionable Content• Continually exceeded quality and productivity requirements• Developed high levels of resilience and healthy coping mechanisms to graphic content• Investigated and resolved issues regarding content while maintaining SLAs• Maintained strong knowledge of company standards and policy to better understand quality control procedures• Mentored junior team members on protocols and procedures to exceed client accuracy requirements

Alpine, Texas, United States

• Managed creation of a multi-use venue for restaurants, live music, and overnight stay accommodations• Secured building and construction permits• Sourced general contractor

• Maintained a Salesforce.com client database of over 1500 active clients• Researched federal and state lawsuits for parallels regarding industrial and chemical procedures for probable cause of action.• Recorded data and maintained source documentation following good documentation practices of up to 700 court filings per day• Planned, modified and executed research techniques, procedures and tests• Validated incoming data to check accuracy and integrity of information while independently locating and correcting concerns

Alpine, Tx

2005-2008 • 2010-2012 • 2014-2015 • Assisted oil, gas and mineral owners make informed and well thought-out decisions when leasing their rights, royalties and leases • Lead leasing department for three years on massive project leading to 12% leasehold ownership of DeWitt County, Texas. Activities included accounts payable for tracking and fulfilling lease payment requests, cradle to grave lease acquisition with client assignment, back office management of leasing department. • Researched and uncovered right-of-way leasing, mineral rights and ownership, curing any unusual mishaps, including name correction, marital status as well as abstract titles, run sheets and reports; ran tracts, including surface, mineral and leaseholds • Executed area; checked in multiple counties to determine which parcels of land were currently being leased, held by production and/or open for records; calculated net mineral interest ownership and bonus payments across various states

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Education record