Marcus Russo Email & Phone Number

Tampa, Florida, United States

• Maintained prospective and current client relations in person, via phone, and computer medias. • Assisted with treatment coordinating tasks including but not limited to, initial phone calls, photos and scans, drafting patient contracts, contacting insurance agencies, and collecting payments. • Data entry for medical records for new and current patients including x-rays via VistaDent and IMS.• Scheduled appointments and reminders via IMS, RingCentral, Demandforce and Outlook software.• Filed and retrieved medical charts for weekly appointments for all four office locations.• Prepared orthodontic appliances and supplies to be transferred for scheduled patients at different locations.• Managed relations with other medical offices for referrals and patient records.• Collaborated with a team of nine to provide exceptional customer service experience where efficient and professional Orthodontic care was upheld.

Tampa, Florida, United States

• Directed and translated incoming and outgoing calls to potential and current clients, project managers, attorneys, and engineers.• Researched, managed and attended public meetings to inform property owners, lawyers, and partners about new and current FDOT, county, and city projects throughout the state of Florida.• Created maps via Arc CGS and Adobe, along with multiple spreadsheets via Excel, to illustrate affected properties of cooperate and residential owners.• Produced and mailed marketing packets to impacted property owners with company information, right of way maps, updated project information, and authorization letters.• Scanned documents, faxed correspondences, produced trail copies, along with other clerical tasks. • Courier to partners and associates in preparation for trial and warehouse inventory.

Tampa, Florida, United States

• Hired, trained, and terminated employees.• Bridged and nourished the relationship between administration and staff in a professional and productive manner.• Monitored inventory based on demand.• Delegated employee schedules and tasks based on strengths and weaknesses to produce efficient, effective and satisfying customer service. • Balanced registers and totals daily and nightly.• Successfully oversaw daily operations for a staff of twenty, including but not limited to, food preparation, cooking, serving, hosting, and dish washing while maintaining respect and unity throughout.• Held monthly meetings with employees and managers to implement goals for staff members, discuss ideas and concerns, all while improving upon weaknesses as a whole.

Tampa, Florida, United States

• Oversaw front desk activities including but not limited to answering phone calls, listening to voice messages, returning phone calls, sending fax correspondences, emails, etc.• Handled administrative duties by aiding Funeral Director in formulating community outreach ideas, strategizing personal and professional calendars, as well as attending monthly meetings to review company goals.• Data entry for company and state records such as death certificates, burial permits, cremation authorizations, etc.• Assisted in the preparation and completion of arrangements such as creating and dispersing memorial folders, updating website with service information, contacting involved parties, managing inventory, and organizing floral arrangements and supplies.• Upkept company vehicles and property.• Transported decedents, service equipment, and floral arrangements to funeral homes, chapels, and gravesites from various locations.