Marcus Russo Email & Phone Number

Ho-Ho-Kus, Nj

• Established long-term client relations at a nationally renowned fine wine purveyor specializing in the high-end market by providing excellent customer service and acquiring an expert-level knowledge of wine to recommend products that best-suited client needs resulting in consistent growth and repeat customers• Planned and created daily email campaigns to a contact list of over 4,000 customers, promoting new products and weekly in-store tastings which dramatically increase store… Show more • Established long-term client relations at a nationally renowned fine wine purveyor specializing in the high-end market by providing excellent customer service and acquiring an expert-level knowledge of wine to recommend products that best-suited client needs resulting in consistent growth and repeat customers• Planned and created daily email campaigns to a contact list of over 4,000 customers, promoting new products and weekly in-store tastings which dramatically increase store revenue• Processed over 100 monthly online orders through carlorussowine.com by overseeing order fulfillment, and personally contacting customers regarding the status of their order• Managed the store’s website, carlorussowine.com, by updating or creating new product webpages with product descriptions, new press, professional scores/reviews, pricing, attributes, and product image• Served as the store’s main point of contact via email, responding to emails in a timely and professional manner• Processed monthly over 100 outbound shipments using FedEx.com by creating shipping labels, contacting clients regarding tracking status, ensuring orders arrive safely and on time, as well as filing claims for missing/broken shipments to recoup losses from FedEx and compensate customers • Led and managed projects with the ability to prioritize and work under pressure to meet goals and deadlines• Resolved customer complaints with an exceeding level of empathy and courtesy, ensuring a resolution and customer satisfaction• Trained and lead over 25 employees on how to properly use point-of-sale software to assist customers and process sales Show less

Stamford, Ct

• Supported management of Mastercard’s sponsorship of the PGA TOUR and Arnold Palmer Invitational by acquiring an expert knowledge of the golf industry and creating innovative marketing strategies that included partnerships with Topgolf to better brand Mastercard in the golf space resulting in better brand awareness• Actively participated in bi-weekly meetings with Mastercard Vice Presidents and the PGA TOUR tournament organizers, recording and distributing minutes to stakeholders in a… Show more • Supported management of Mastercard’s sponsorship of the PGA TOUR and Arnold Palmer Invitational by acquiring an expert knowledge of the golf industry and creating innovative marketing strategies that included partnerships with Topgolf to better brand Mastercard in the golf space resulting in better brand awareness• Actively participated in bi-weekly meetings with Mastercard Vice Presidents and the PGA TOUR tournament organizers, recording and distributing minutes to stakeholders in a timely manner• Served as main point of contact for the account, effectively communicating daily with stakeholders, using Outlook to keep all parties up to date and on track Show less

Chicago, Illinois

• Supported management of Allstate Insurance sponsorship of the CONCACAF Gold Cup, Mexican National Team Tour, MLS All-Star Game, and Alianza de Fútbol by successfully implementing marketing strategies on-site to better brand Allstate in the Hispanic community and increase sales of Allstate insurance policies• Menu of sponsorship activities included: Player autograph session, soccer mini-games, and a raffle for on-field escort and upgraded seats• Broke lead generation records… Show more • Supported management of Allstate Insurance sponsorship of the CONCACAF Gold Cup, Mexican National Team Tour, MLS All-Star Game, and Alianza de Fútbol by successfully implementing marketing strategies on-site to better brand Allstate in the Hispanic community and increase sales of Allstate insurance policies• Menu of sponsorship activities included: Player autograph session, soccer mini-games, and a raffle for on-field escort and upgraded seats• Broke lead generation records for the Allstate account at Alianza de Fútbol in the Chicago and Denver markets by personally hiring, leading, and training teams of 10-12 Spanish-speaking brand ambassadors to obtain completed lead forms from fans, generating a total of over 14,000 insurance leads at seven national events and increasing Allstate policy sign-ups nationwide• Utilized fluent Spanish to effectively communicate with Hispanic prospects • Developed necessary PowerPoint decks for each sponsored event recapping size of event and leads generated, along with photos of fans participating in activities at the Allstate sponsorship footprint Show less

Chester, Pa

• Ensured both bench areas had necessary equipment prior to matches • Led a stretcher crew in safely carrying injured players off the field• Ensured that all on-field photographers had proper credentials and were compliant league regulations

Secaucus, Nj

• Maintained constant communication with the production team to provide video content for TV programs by maintaining and restoring an extensive library of digital content using software such as DIVA, Stratus, and Adobe Premiere• Edited and uploaded video clips along with accurate video descriptions to MLB Advanced Media (MLBAM) for video content to be uploaded to MLB.com

Greeley, Pa

• Responsible for maintaining and supervising a safe, fun, and educational environment for 250 campers• Created daily lesson plans such as soccer drills and games to improve soccer skills for campers age 8-16• Collaborated with other counselors in creating and implementing programs to help campers manage daily responsibilities and chores in the bunk• Interpreted for Spanish-speaking campers and counselors

New York, Ny

• Served as a team liaison for soccer clubs such as Manchester City, AS Roma and Inter Milan during the Guinness International Champions Cup, in addition to the Republic of Ireland• Developed a professional relationship with coaches and players by assisting in transportation, as well as setting up the locker rooms before training sessions and matches• Maintained and updated an organized record of tickets for the Guinness International Champions Cup using Microsoft Excel and… Show more • Served as a team liaison for soccer clubs such as Manchester City, AS Roma and Inter Milan during the Guinness International Champions Cup, in addition to the Republic of Ireland• Developed a professional relationship with coaches and players by assisting in transportation, as well as setting up the locker rooms before training sessions and matches• Maintained and updated an organized record of tickets for the Guinness International Champions Cup using Microsoft Excel and distributed them to ensure tournament sponsors received the appropriate quantity and category of allocation based on their contract Show less

Bachelor'S Degree, Sports Marketing

Education record

Activities and Societies: Varsity Soccer