Marcus S. Email & Phone Number

Portland, Or, Us

United States

Gainesville, Georgia, United States

Active Directory and Azure Active Directory management and maintenanceSAN Storage setup and management using NetAppCreation, maintenance, and management of Virtual Machines in VMWare Vsphere and AzureESXI Host maintenance and managementMaintenance of alerts via SCOM for an environment of over 700 servers running on Windows & LinuxBackup infrastructure management using VEEAM. Handled retention policy, backup scheduling, storage management, upgrading, and meetings with vendor.

Atlanta, Ga

• Administered OSD infrastructure on physical and virtual Windows servers running MECM/WDS in Fulton County Schools Central Cluster. Answer and log tickets using ServiceDesk Plus.• Active Directory Management(Users, Groups, Group Policy, Shares, Computers)• Office 365 Management(Licenses, Users, Mailboxes, Security, Search Queries)• Manage server software, firewalls, VPNs, Group Policy, and SQL databases. • Developed scripts and queries in Powershell for tasks including MECM administration, complex file operations, user and group management in AD/Azure AD, user and mailbox management in Exchange, and Hyper-V VM Creation and administration.• Use SCCM for remote desktop support, and for software deployments.• Use Jamf to create and deploy images for Macs.• Assisted in migrating company-issued iPhones to Modern Authentication using Intune and Powershell

Atlanta

• Provide On-site and remote support for DOA employees in a Dell enviorment. Log incidents and service requests resolving them immediately or escalating them to the correct teams ensuring they are done within SLA guidelines.• Utilize ServiceNow and other ticketing systems to resolve a high volume of technical issues.• Troubleshoot hardware and software including: Active Directory account issues, Driver issues, VPN issues, Email, and internal software.• Utilize SCCM for remote desktop support to Windows 7/Windows 10.• Deploy new devices, manage inventory, and install new software.

Hillsboro, Oregon, United States

• Provide Remote support for multiple Alaska based businesses. Log incidents and service requests andeither resolving them or escalating them to the right group ensuring they are done in a timely manner.• Troubleshoot servers, server applications, firewalls, routers, network infrastructures. Help Resolve enduser and technical problems, Configure, test and deploy OS and Software upgrades.• Utilize SCCM for remote desktop support to Windows 7/Windows 10.• Systems worked with include Windows Server 2008, 2012, Exchange 2010, Active Directory, Watchguard,and Virtual Machines

Portland, Oregon, United States

• Provide Remote and in-person support for 130 users in 5 different offices in Oregon and Washington including: Apple Open Directory, Microsoft Office(Mac), FileMaker, DocMoto, MacOS (El Capitan, Sierra, High Sierra), Windows Virtual Machines(7,10), Managed Software Center, MacOS Server, Zultys Phone system, printers, door and video surveillance security software, and iOS.• Managed software deployments using Managed Software Center. Create UNIX command line scripts to automate the deployments

Phoenix, Arizona, United States

Managing and troubleshooting computer software, storage, computer hardware, networking/servers, and phone/VoIP systems. Implemented Active Directory to manage user access.Setup and management of Office 365Respond to support tickets via Zendesk, provide onsite support and through remote software. Handle support for multiple businesses in a large office building environment. Created documentation for training purposes.

Phoenix, Arizona, United States

Setup and provided support for Computer software/hardware, QuickBooks, printers, VOIP, NAS, switches, Cisco firewall, and routers in a small financial office environment.Worked with outside service providers and vendors and coordinated service. Managed several upgrade projects including: Security system(FOB & Cameras) upgrade, migration to new VOIP service, 2FA implementation, Profiles on Demand upgrade, and ISP migration.