Marcus Scott Email & Phone Number

Atlanta, Georgia, United States

Communicate with customers via email and chat to resolve questions and issues regarding using the software.Learning and adapting to new processes that are implemented at the company.Excellent ability to multitask while working with clients and taking notes to create a log of all client concerns, questions, and issues as they are presented.Provide guidance with simple and easy to understand examples to help enhance knowledge and growth.Resolved escalated customer questions demonstrating empathy and professionalism.

Baltimore, Maryland, United States

Communicate with clients and associates on a daily basis both over the phone and via email or instant messenger.Providing exceptional service to clients require a great understanding of payroll processing and procedures.Assisting clients on a daily basis with navigating and processing payroll using ADP Workforce Now.Working closely and efficiently with clients to make sure each interaction is handled timely and exceeds their expectations.Process payroll tax amendment requests electronically for clients both state and federal.Researched issues related to out of balance quarterly tax reports including federal 941 form.Coaching and motivating client support specialists. Providing guidance related to payroll and tax processing.Calculated payroll taxes using federal and state payroll tax guides such as the Circular-E.Processed payroll reversals to correct errors due to client input or systematic issues.Continually learning and adapting to new product software updates, payroll processing procedures, and regulation changes put in place by different taxing agencies.