Marcus Scott Email & Phone Number

United States

Actively mentor, train and supervise new technicians in a Windows Desktop environment across multiple network classifications.Maintain and administer computer networks and related computing environments including computer hardware, AV systems, systems software, applications software, and all configurations on multiple enclaves.Diagnose, troubleshoot, and resolve hardware, software, and other network and system issues, replacing defective components when necessary.Experience in the handling and managing of classified documentation.Working knowledge of government processes and practices involved with safeguarding classified information.Ability to achieve designation as a COMSEC user and be able to handle and courier classified material and COMSEC at up to Top SECRET.Operate Electronic Key Management System (EKMS), other information security duties, and Public Key Infrastructure (PKI).Configure, monitor, and maintain email applications and virus protection software.Direct and/or coordinate activities of project personnel.Monitor and track project milestones and deliverables.Submit project deliverables, ensuring adherence to quality standards.Familiar with the implementation and administration of infrastructure services like FTP, DNS, DHCP, and GPOs.

Coronado, California, United States

Supporting Naval Special Warfare Group One with their projects, requirements, and operationsFundamental understanding and assisting Information Systems Security Manager (ISSM) in preparing the packages for Assessment and Authorization (A&A) via Risk Management Framework (RMF)Supporting Cybersecurity team in responding to Cybersecurity incidents and maintained system compliance via security patches, Assured Compliance Assessment Solution (ACAS) scanning, Security Technical Implementation Guidance (STIG), and SCAP Compliance Checker (SCC)Provides expertise and direction in the development and modification of software programs and applications to enhance an operating system and to provide better servicesValidates security configurations are implemented in accordance with DoD Cybersecurity policies, requirements, and directives, including compliance with (STIG), Security Requirements Guides (SRGs), and checklistsInstall, configure and maintain desktop, laptop and peripherals, such as printers and VOIP phones.Removes old equipment and perform data migration to new machinesTroubleshoot and resolves complex issues and works with other teams to identify root cause and resolutionConducts monthly audit log backups

Fort Worth, Texas

Managed user access using Active Directory and Microsoft Exchange.Configured security groups, settings and access permissions for groups and individuals.Maintained help desk records of daily data communication transactions, problems and remedial actions taken, or installation activities.Responsible for correcting ACAS (The Assured Compliance Assessment Solution) vulnerabilities.Ensured Networked printer were configured properly according to the STIGs (Security Technical Implementation Guides).Test computer software and hardware, using standard diagnostic testing equipment and procedures.Developed training materials and standard operating procedures.Set up equipment for employee use, ensuring performance, proper installation of cables, operating systems, and appropriate software.Install and/or repair network cables, including fiber optic cables.

Fort Worth, Texas, United States

Trained internal users in computer system use.Answered internal users’ inquiries regarding computer software or hardware operation to resolve problems.Configured, monitored, and maintained email applications and virus protection software.Light scripting to install software.Supported both Windows and MAC operating systems.Referred major hardware or software problems for defective products to vendors or technicians for service.

Fort Worth, Texas, United States

Maintain problem tracking and resolution databases through a report tracking system (Remedy).Record information such as computer operating time, problems that occurred, and actions taken.Answer telephone calls to assist internal computer users encountering problems.Deliver customer support services including desktop/PC Installations, configuration, troubleshooting and customer assistance.

Bachelor'S Degree, University Studies

Physics

Activities and Societies: Pre-Alumni