Marcus Silva Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Spearheaded business development initiatives, optimizing service operations and contributing to a 20% increase in revenue YoY through strategic upselling and cross-selling.- Fostered collaboration between sales and service teams to align efforts, resulting in improved customer satisfaction and a 15% boost in repeat business.- Analyzed service metrics and customer feedback to identify growth opportunities, leading to process improvements that streamlined workflows and enhanced customer loyalty.- Developed and executed marketing campaigns to elevate brand awareness, leading to a 10% increase in new customer acquisition.- Led a high-performing team, ensuring seamless execution of business strategies that exceeded company targets by 25%.

Vancouver, British Columbia, Canada

- Managed retail operations, enhancing store performance through data-driven sales strategies that resulted in a 12% YoY increase in profitability.- Analyzed market trends and customer preferences to recommend product assortments and promotional activities, improving sales conversion rates by 18%.- Led and coached the retail team, driving productivity and ensuring optimal inventory management, which reduced stock discrepancies by 30%.- Designed and implemented customer experience initiatives, improving satisfaction scores by 20% and increasing customer retention.

Vancouver, British Columbia, Canada

- Drove customer engagement through tailored product demonstrations, resulting in a 25% increase in test ride-to-purchase conversions during key promotional events.- Managed day-to-day store operations, ensuring the seamless execution of processes, including team coordination and customer service, achieving a 97% customer satisfaction rating.- Assisted in the development of a new sales training program, enhancing team performance and contributing to a 20% improvement in sales efficiency.

Vancouver, British Columbia, Canada

- Engaged customers through product demonstrations and test rides, contributing to a 25% increase in test ride-to-purchase conversion rates.- Tracked customer feedback and market insights to suggest product enhancements, resulting in improved service offerings and increased customer satisfaction.- Assisted in the planning and execution of product launch events, ensuring that all logistics were handled efficiently and customer engagement objectives were met.- Fostered seamless coordination between retail, assembly, and service teams, ensuring swift resolution of customer needs and maintaining quality standards.

- Ensure high levels of customer satisfaction through excellent sales service.- Maintain in-stock and presentable condition assigned areas.- Cross-sell products.- Team up with co-workers to ensure proper customer service.

Rio De Janeiro, Rio De Janeiro, Brazil

- Ensure that the royalty payout statement is accurate and submit it to the finance team. - Enter and confirm copyright royalty rates into a royalty system.- Negotiate with publishers for certain rights as necessary.- Elaboration of performance reports related to the activities of the area.- Follow-up of all stages concerning the payment of copyright to music publishers.

Marketing/Marketing Management, General

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General