Marcus Singh Email & Phone Number

United States

Prepared packages containing all pertinent documentation for collections accounts as well as verify, edit, and distribute payrollManage time and attendance reportAssist with drafting, preparing, submitting, and filing agreements to all proper parties involved Respond to/resolving moderately complex associate questions or problemsMonitors tickets and responds to daily support requests and resolves issuesResearch each account using company records and Internet resources that are made availableConduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondenceNotify customers of delinquent accounts with attempt to collect outstanding amounts.Locate and monitor overdue accounts using billing system to begin collections process.Receive payment and ensure proper posting to appropriate customers accounts.Record and update customer personal accounts with accurate contact information.

Stockton, California, United States

Expediting customers through the store checkout, ensuring the efficiency of cashiers and front end operations.Ensure employees posses necessary resources and tools to successfully complete daily tasks.Verifying POS systems are fully operational, overseeing execution of front-end standards.Influence and boost team morale, as well as supporting development and efficient accuracy training.Capability to provide consistent, excellent customer service support to all levels of management and customers.Ensuring all associates are accountable for delegated tasks aligning with store SOPsEstablish store cleanliness both inside and outside the entire store.Service Desk ticketing, customer follow up response, and troubleshooting are all provided.Ensuring all POS systems are properly opened and closed for business, as well as ensure all cash is loaded in Cash Vault properly, complete till audits and record Register Sales Summaries.Conducted training with associates such as:-Weekly Cashier Observations-Cashier Accuracy Processes-Safety Operational Protocol-Enhanced Special Services System-Deescalating altercations-Accountability of actions, responsibilities, and attendanceParticipated in the Voice of Associates committee which is responsible for recognizing employees milestones, organizing company events, provide employees with an annual survey in order to improve the workplace environment.

Expediting customer service experience backing up returns and order pick upHoling Out Pick ong a location, couplin with packella, as inglas maintaining a record ofall ordersComplete In-Stock and Special Orders on Hands ReportIdentify, manages, and resolves conflicts in a timely and effective manner.Schedule order pick up and deliveries ensuring order is released as soon as possibleManage balance due and refund owed ordersReview and edit work orders and change requestsMaintain Appropriate communication via email or phone callEncourage team to promote great customer service in order to achieve customer satisfaction goalVerifying customer order location, completion, and cancellation as well as maintaining a record of all orders Holding Order Picking associates accountable with pick time, backing up as needed Complete In-Stock and Special Orders on Hands ReportIdentify, manages, and resolves conflicts in a timely and effective manner.Schedule order pick up and deliveries ensuring order is released as soon as possibleManage balance due and refund owed ordersReview and edit work orders and change requestsMaintain Appropriate communication via email or phone callEncourage team to promote great customer service in order to achieve customer satisfaction goal

Inputing custom order materials in ordering system, and assist with financial obstacles either offering different products or by promoting the store credit card.Ensuring all products are down stocked and available for customersProduct knowledge with window and flooring material, quantity and measurements needed as well as all necessary equipment needed for installation.Verifying product quantity, location, overhead location, and incoming shipmentsEnsuring signage is current in addition to preparing for new promotional signage and displaysCustomer account management/ Consistent follow up/ Building clientele relationshipsAchieve or surpass weekly quota/ Ensure team is eager to meet quotaUtilizing measurements to custom cut window covering (blinds/shades)Certified lift equipment operator and trainer

Serve customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, telephone and front counter procedures.Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image Provides direction and feedback to Colleagues and communicates any issues to management to ensure job duties are performed and all Little Caesar standards,procedures, and policies are achieved. Practices safety and security procedures Assign employees work station, and create weekly schedule Execute cash management duties with POS and employee shift reports Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize lossLead a shift with no supervision and build an atmosphere of teamwork, energy, and morale. Little Caesars' shift leads are working managers, they lead teams byexample

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate, Crm Platform Administration, Certified

Activities and Societies: Salesforce CRM Ethics Logic Problem Solving Customer Service IT Troubleshooting Techniques Technical Support.

Associate Of Arts And Sciences - Aas, Business/Managerial Economics

Transferred to University

High School Diploma