Marcus Singh Email & Phone Number

Jersey City, Nj, Us

• Coordinated cross-functional teams and senior management to ensure seamless project execution fostering collaboration and achieving project milestones within time and budgets.• Teamed with other divisions within IT to customize and configure ServiceNow, aligning the platform with specific business requirements for a smooth integration with organizational objectives.• Monitored system performance and conducted regular audits to maintain data integrity, promptly, addressing discrepancies and implementing corrective measures.• Contributed significantly to the creation and documentation of standard operating procedures, enhancing organizational knowledge and promoting uniformity in system utilization.

Jersey City, Nj, Us

• Led the initiative to automate over 30 intricate Excel reports, streamlining data analysis and report generation processes, which substantially enhanced efficiency and accuracy. This effort played a pivotal role in optimizing the execution of multiple group projects, contributing to seamlessly efficient workflows and punctual project completion.• Orchestrated the creation of comprehensive analyses for Senior IT Management daily, providing critical insights into system performance, resource allocation, and technology investments.• Collaborated with cross-functional teams to provide expert support for the redesign of web pages, databases, and portals, ensuring a seamless user experience and optimizing information flow for internal stakeholders.• Played an integral role in optimizing knowledge dissemination within the organization, harnessing advanced Knowledge Management techniques and effectively deploying solutions on the ServiceNow platform. This strategic effort led to the seamless retrieval of information, elevated troubleshooting capabilities, and heightened operational efficiency enterprise-wide.

Jersey City, Nj, Us

• Generated monthly reports illustrating service volume, encompassing billing information for approximately 1,500 established partners and services. Consecutively, applied sophisticated data analysis techniques to forecast potential opportunities for prospective clients.• Aided the seamless unification of two funds, overseeing the integration of more than 1,200 securities and 11 share classes. Additionally, guided the successful launch of the new fund, planned a strategical coordinated release that aligned with industry best practices and regulatory compliance.• Constructed a monthly scorecard to evaluate the performance of more than 200 funds in their capacity to deliver precise statements and reports. This initiative significantly bolstered the department's managerial proficiency in monitoring the capabilities of the funds.