Marcus Soh Email & Phone Number

Singapore, Singapore

Singapore, Singapore

Responsibilities: - Uses knowledge and relationships from guiding post-sales implementation of TIC products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. - Generates customer requested for Quotes based on inputs from Engineering, other resources and follow through order fulfillment with respective personnel. - Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines - Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate - Connects customer personnel to relevant UL personnel (account managers, Sales Executives, delivery teams and engineers, etc.) when applicable - Collaborates with internal resources until an issue is resolved and communicated to customer - Builds an internal UL problem solving network and engages internal personnel to problems for delivery improvement. EXPERIENCES GAINED: - Excellent collaboration skills - Excellent customer service skills - Excellent interpersonal skill - Good Business acumen and understanding of business sales processes - Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software - Proficient in CRM software (SalesForce and Oracle)

Singapore

Responsibilities: - Ensure monthly sales target is achieved - Ensure smooth daily operations - Ensure good customer experience - Handle all emails from HQ and customers - Handle all feedbacks and customer's dispute in store. - Coaching, Counselling and Mentoring staffs - Monitor staffs performance and grooming to next level - Conduct daily briefings about product and service updates, Occasionally need to do presentation to higher management team regards to operation system. - Involve in UAT projects during new system launch - Well verse in quarterly Mega Roadshows operation EXPERIENCES GAINED: - Leadership and Management skills. - Excellent customer service skills - Experience in IT / Handsets android and apple products - Overview of how retail chains work - Excellent interpersonal skill - Ability to motivate and groom staffs