Marcus Spellman Email & Phone Number

Plano, Texas

Act as liaison between the insurance carriers and insurance broker to maintain loss expense reserves that are reflective of the company’s exposure - Process new claims and disseminates the claims to the appropriate insurance carrier - Review and analyze claims loss and expense reserves established by insurance carriers

Frisco, Texas

Observed and provided Quality Control for the FHA foreclosure process to ensure procedures were completed correctly - Verified all legal, government and state specific paperwork was correctly signed and submitted within regulated time.

Coppell, Texas

Evaluated and assessed proposals – Assessed background information on the client - Calculated risk of potential clients - Liaison with borrowers, authorized parties, professionals and specialists to help judge risk assessment - Wrote policies and added specific conditions when required - Worked with multiple clients in various industries – Provided extensive knowledge of the loan modification programs & guidelines (HAMP/BAU)Performed customer contact duties and worked directly with the borrower on resolving their loan modification complaint and/or assisting the borrower in gaining a loan modification

Mortgage Collector

Reviewed delinquent loans - Informed customers of delinquency - Researched and investigated problem loans - Recommend actions to resolve delinquency and counseled customers on payment methodsCounsels customers in the prevention of foreclosure, thereby minimizing company losses – Handled complex/high risk accounts, escalated customer calls and inquiries

Virginia Beach Va & Lewisville Tx

Assisted consumers with the home buying process and requested documents required for mortgage approvalInteracted with customers & obtained additional credit information - Negotiated payment programs with delinquent customers – Calculated debt to income ratio to assist in the pre qualification of the consumer