Marcus Spurlock Email & Phone Number

Washington, DC, US

Washington, D.C., US

Hartford, Connecticut, US

• Provided on-site, remote, and VIP technical support for over 400 partners, attorneys, paralegals, legal staff members, and visitors located in all firm offices as well as remotely using face-to-face interaction, calls.
• Participated in advanced, sensitive companywide account, laptop, data, mobile, and email migration projects involving older user equipment and information as well as newly created accounts and newer equipment for over.
• Performed extensive administration, troubleshooting, and repair for company machines through means such as asset management via Oomnitza, reimaging, performing hardware exchanges and providing replacement units for all.
• Documented advanced requests and incidents and communicated with necessary escalation points of contact within the IQ Track Ticketing System on a daily basis.
• Administered and oversaw company Intranet and Extranet site user additions, changes, deletions, overall page creation, editing, file and site maintenance, as well as being the primary point of contact for assistance.

Arlington, Virginia, US

• Provided on-site and executive technical support for over 100 corporate executives, staff members, and visitors via emails, instant messages, and face to face interaction.
• Transfered sensitive professional data between old user email accounts and newly created email accounts via Microsoft Office and Office 365 for over 10 clients on a weekly basis.
• Acted as a liaison pertaining to company Asset Management responsibilities, such as deploying, managing, and collecting company technology and equipment for all incoming and departing GTT staff within the Corporate.
• Documented advanced requests and incidents and communicated with necessary escalation points of contact via the Service Desk Plus Ticketing System on a regular basis.
• Provided audiovisual support services for corporate staff One Bridge meetings, conference calls, and presentations locally as well as internationally on a regular basis.

Washington, DC, US

• Provided on-site and remote technical support for over 1500 EAB company staff members and visitors.
• Performed diagnostics, troubleshooting, and repair for company machines through means such as acquiring diagnostics, reimaging, performing hardware exchanges and providing replacement units for Dell, Lenovo, and Apple.
• Monitored and supported automatic implementation of end user and external contact accounts for newly hired users across multiple domains in Active Directory, VMWare, Microsoft Office 365, PowerShell, Microsoft Azure.
• Installed, configured, and supported audiovisual and VOIP support systems for company to conduct internal calls, external calls, VTC meetings, conference calls, and presentations on an ongoing basis using the Zoom.

• Performed on-site and remote technical support for over 350 OFR employees, visitors, and contractors.
• Generated and supported all end user and external contact accounts in Active Directory, VMWare, Microsoft SCCM, Skype Admin Console and Microsoft Exchange Admin Console.
• Assisted in deploying, managing, and collecting government technology and equipment for all incoming, relocating, and departing OFR employees, visitors, and contractors.
• Provided audiovisual support services for government staff VTC meetings, conference calls, and presentations on a weekly basis.

• Participated in a computer replacement project that included over 100 Metro facilities throughout the region.
• Transferred sensitive professional data between current units and newly acquired units via the network for over 10 clients on a weekly basis.
• Generated and closed over 15 ongoing tickets on a weekly basis by utilizing the Maximo Ticketing System.
• Assessed printer security features on network printers throughout 8 floors within site headquarters.
• Downloaded, installed, and configured applications and programs for WMATA staff and management.

• Settled computer issues for teachers, staff, administrators and liaisons in 5 DC Public Schools.
• Documented and updated over 10 ongoing tickets on a weekly basis by utilizing the BMC Remedyforce Ticketing System.
• Connected local and network printers throughout 5 DC Public Schools, configured and troubleshot resolutions to wireless connectivity issues.
• Performed reimaging, install/download applications and programs to Apple and Dell computers.

• Repaired desktops and laptops including upgrades & installs and migrating from XP to Windows 7 OS by server, disk and flash drives for individual and office computers.
• Used OSI to troubleshoot and resolve computer issues related to malware, viruses, blue screen and various hardware issues consisting of monitors, disk drives, modems, hard drives and optical drives.
• Used step-by-step method to explain basic and complex computer issues and how to fix them in simple and easy to understand terms to colleagues and instructors.
• Set up systems for work sites, established and repaired network connections and cables, set up wired/wireless networks for offices, computer labs and classrooms.

⦁ Assisted in the improvement of educational standards in the youth center by providing education assistance to over 30 students in DC public schools.⦁ Designed and implemented lesson plans for afterschool programs in accordance with the academic needs of students. ⦁ Collaborated with administrators and management and provided assistance in hosting public.

⦁ Completed more than 1700 full-time hours of volunteer work in team based community service consisting of tutoring, social skills coaching, test preparation and community restoration projects. ⦁ Tutored and mentored over 10 students in DC public schools in various neighborhoods and social settings. ⦁ Performed over 10 community service initiatives.

• Provided verbal and written messages between customers and the Executive Director on issues pertaining to registration, events, and finances.
• Used Microsoft Office and Lifeline to compile, edit and organize numerous highly detailed reports for all levels of managerial staff.
• Called and marketed organization membership promotions to past clients, organizations, and various companies to increase membership numbers.

• Updated clients on the daily logistics of the facility regarding operations and membership.
• Answered phones and provided information to students and faculty.
• Organized front desk area while engaging with the facility guests, answering questions and maintaining a detailed log of guest files.

• Upheld confidentiality of materials pertaining to the operations of the department.
• Sorted operational materials that were distributed throughout the organization’s departments.
• Maintained detailed records and files for managerial staff.