Marcus Swift Email & Phone Number

Fractured Atlas is a national arts service organization dedicated to removing practical barriers to artists. Our products and services include fundraising through fiscal sponsorship, finding affordable rehearsal and performance space, and event ticketing and CRM solutions. I work across teams in our organization to map out, prioritize, and deploy software projects that help give artists a leg up in the cultural ecosystem. Our remote team of software engineers operates in multiple time zones and continents to get our projects delivered in-scope and on-time for our over 70,000+ member audience.

In this role I served as a conduit between our Programs and Software Engineering teams, focusing on documenting feature requests and bugs, and seeing them through QA and deployment. At this time, I also managed a remote team through the organization’s first internationalization project, which added Canadian French translation and branding to SpaceFinder.

Greater New York City Area

I recruited and trained and collected feedback from users of beta features. In this role, I identified customer service bottlenecks within the application, wrote, recorded, and edited video training materials for new users.

I helped traditional and unconventional arts venues boost the visibility of their available workspaces in cultural hubs across the US and Canada. This program helps artists find rehearsal and performance space more easily by putting venue information in one central location, and helps venues generate additional revenue streams as rental markets tighten in cities. I traveled to help coach our regional partners on venue recruitment and how to promote the resource, including through the program’s expansion into Canada.I acted as a customer experience advocate for our event ticketing, donation management, and CRM platform. My role involved onboarding new users that ranged from organizations that had never had a CRM before, to established groups that had years of data to import. At this time I also spearheaded editing, reorganizing, and creating new knowledge base content in Zendesk.

Greater New York City Area

I provided support diagnosing and solving hardware and software issues for mobile devices, as well as One to One customer training at the Genius Bar in Apple’s 5th Avenue location.

I helped customers from around the world make educated decisions when purchasing Apple hardware products and services, seeing them through from purchase to setting up new products in one of the highest volume retail environments in the world.

Audited ticket sales for all worldwide Live in HD theater locations. Read and summarized contracts to assist Live in HD, Legal, and Accounting departments.