Marcus Tan Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Singapore

Singapore

• Led design and product implementation of a direct to consumer loyalty mobile app focusing on bridging the gap between customer and the automotive client in the role of product manager
• Drove the end to end process of creating and launching a spot rates based platform to match demand and supply for overland trucking in the Thailand market. Conceptualised and delivered in the product design and.

Singapore

• Designed operating model and conceived working prototype of a customer onboarding Know Your Customer (KYC) utility harnessing the blockchain for an International Financial Authority based in the United Arab Emirates
• Actualised business model innovation by crafting a unique value proposition for a global 3rd Party Logistics (3PL) leader in their overland transportation business for the Asia Pacific region
• Pioneered a blockchain-based loyalty ecosystem and digital wallet for a top airline
• Conceptualised and co-created 5 Proof of Concepts (PoC) for the financial services arm of a major luxury automotive brand, spanning across technology areas that include machine learning, virtual assistants, and data.
• Facilitated a business transformation workshop exploring omni channel strategies for business users of a global cosmetic brand

• Developed smart contract use cases using blockchain technology for insurance
• Devised process map for an inter-bank KYC solution based on blockchain technology
• Designed internal incubator proposal to drive innovation within organisation
• Created mock-up of a front end web platform as a proof of concept for an insurance company

• Directed a Lean Six Sigma project on the GS Management Report as Project Manager
• Trained employees in various ASEAN countries on Lean Six Sigma Methodology (Yellow Belt)
• Coordinated performance tracking of Lean Six Sigma projects in Asia Pacific
• Programmed macros to help employees reduce time spent on cumbersome weekly reports

• Designed customized forms to record and track information for data analyses
• Implemented new workflow structure by introducing RACI matrix
• Executed time studies to evaluate process performance for warehouse processes
• Implemented tracking process for Continuous Improvement initiatives

• Sourced and purchased training equipment and miscellaneous items for the team

• Facilitated operations in café
• Served and prepared quality food and specialty beverages to customers
• Handled customer feedback and resolved complaints

Bachelor Of Business Management, Operations Management And Strategic Management

Bachelor’S Degree, Operations Management, Strategic Management