Marcus Tan Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Singapore

Singapore

• Led design and product implementation of a direct to consumer loyalty mobile app focusing on bridging the gap between customer and the automotive client in the role of product manager• Drove the end to end process of creating and launching a spot rates based platform to match demand and supply for overland trucking in the Thailand market. Conceptualised and delivered in the product design and development phases. Led the change management process for users prior to Go-Live.

Singapore

• Designed operating model and conceived working prototype of a customer onboarding Know Your Customer (KYC) utility harnessing the blockchain for an International Financial Authority based in the United Arab Emirates• Actualised business model innovation by crafting a unique value proposition for a global 3rd Party Logistics (3PL) leader in their overland transportation business for the Asia Pacific region• Pioneered a blockchain-based loyalty ecosystem and digital wallet for a top airline• Conceptualised and co-created 5 Proof of Concepts (PoC) for the financial services arm of a major luxury automotive brand, spanning across technology areas that include machine learning, virtual assistants, and data analytics• Facilitated a business transformation workshop exploring omni channel strategies for business users of a global cosmetic brand

• Developed smart contract use cases using blockchain technology for insurance• Devised process map for an inter-bank KYC solution based on blockchain technology• Designed internal incubator proposal to drive innovation within organisation• Created mock-up of a front end web platform as a proof of concept for an insurance company

• Directed a Lean Six Sigma project on the GS Management Report as Project Manager• Trained employees in various ASEAN countries on Lean Six Sigma Methodology (Yellow Belt)• Coordinated performance tracking of Lean Six Sigma projects in Asia Pacific• Programmed macros to help employees reduce time spent on cumbersome weekly reports

• Designed customized forms to record and track information for data analyses• Implemented new workflow structure by introducing RACI matrix• Executed time studies to evaluate process performance for warehouse processes• Implemented tracking process for Continuous Improvement initiatives

• Sourced and purchased training equipment and miscellaneous items for the team

• Facilitated operations in café• Served and prepared quality food and specialty beverages to customers• Handled customer feedback and resolved complaints

Bachelor Of Business Management, Operations Management And Strategic Management

Bachelor’S Degree, Operations Management, Strategic Management