Volunteering as head of the operational team as part of the executive team, to deliver operational management for the charity relating to marketing, finance, and HR.• Overseeing finance, sources of funding, budgeting, and accounting to ensure the charity is securing funding to cover core costs, activities, events, and projects.• Overseeing the recruitment and engagement process for recruiting new volunteers and ensuring all volunteers within the charity are engaged.• Overseeing the marketing of all Salford Pride activities,events and projects ensuring positive reach and representation of the charity.• Working collaboratively with the Events & Projects Development lead on administrative tasks such as producing documentation, risk assessments and operational plans for events and projects• Overseeing in conjunction with the Chief Executive the creation of new frameworks and plans to enable Salford Pride to grow and expand in the future.

Delivering first class customer service in a higher education setting for students as the first point of call for the School of Health and Society.· Providing a friendly and engaging front desk service to students, staff and suppliers.· Delivering first class customer service, in person or over the phone, dealing with general enquires and signposting students to the correct department, if necessary. · General administration duties, responding to emails and phone call enquiries.· Placing orders for staff equipment and stationary, ensuring the staff have the resources they need.· Accepting and sorting staff deliveries, as well as arranging delivery collections.· Ensuring car parking requests are processed in a timely manner for guests of the school.· Processing orders for course manuals and arranging collections.· Ensuring that Health and Safety is at the forefront to maintain student safety

Delivering first class customer service in an accommodation setting for residents and potential new customers.· Providing a friendly and engaging front desk service to residents· Driving sales and delivering excellent customer service, including property tours and viewings· General administration duties, responding to emails and phone call enquiries· Supporting with the organisation and promotion of Village Life events for residents· Accommodation and hospitality duties, checking people in and out, creating bookings.· Finance responsibilities, taking payments through SagePay and submitting EOD Banking Reports· Conducting regular student surveys to drive and grow engagement· Ensuring that Health and Safety is at the forefront to maintain resident safety

Working as head of the operational team as part of the executive team to deliver operational management relating to the activities, events and projects that relate to the charities objectives.• Overseeing the delivery of activities, events and projects on behalf of the organisation. Leading the operational team to fulfil their duties, by setting tasks and deadlines.• Leading on producing documentation, risk assessments, operational plans and negotiate contacts with independent contractors to provide services for the organisation.• Working with the Chief of Finance to set budgets for activities, events and projects, ensuring funding is secured within the deadline and supporting with bid writing to securing successful bids.• Overseeing in conjunction with the Chief Executive the creation of new frameworks and plans to enable Salford Pride to grow and expand in the future.• Overseeing the transition of in-person events to digital events during the covid-19 pandemic.

• Delivering excellent customer service by working flexibly as part of a team.• Advising and dealing with customer enquiries or queries.• Moving and replenishing stock and carry out housekeeping activities.• Completing daily handset processes following set procedures.• Completing any administration as requested including reports and ticketing.• Assisting in effective management of stock and stock reordering processes.• Handling cash and card transactions according to set procedures.• Ensuring health and safety regulations and standards are followed.• Raising any issues or customer suggestions and complaints to management