Marcus Thomas Email & Phone Number

Supervise all branch operations in the absence of the Branch Manager. Assist in the development of sales goals, personally achieving those sales goals, and assisting in ensuring staff achieves sales goals.Monitor branch service quality levels and coach staff to achieve appropriate levels. Assist in keeping branch in compliance with all bank policies and.

• Sold bank products/ services and referred to appropriate business line.
• Identified and addressed customer needs by providing a wide variety of in-branch services which included, but was not limited to: opening new accounts, issuing counter checks, redeeming savings bonds, performing money.
• Resolved customer problems either through direct personal action or referral to alternative branch or bank resources.
• Identified and maximized cross-sales opportunities through customer profiling.
• Enhanced customer relationships by telemarketing bank products.
• Ensured customers were referred to correct line of business.

• Received money from customers, disbursed money to customers and recorded transactions in accordance with well-defined policies and procedures.
• Processed deposits and lending transactions at teller window and drive-thru.
• Balanced daily transactions and assisted individual accounts.
• Conducted all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
• Verified cash drawer, balance and prepared daily work using forms in accordance with standard procedures.
• Issued travelers checks, money orders, and official bank checks.

Received money from customers, disbursed money to customers and recorded the transactions in accordance with well-defined policies and procedures. Processed deposits and lending transactions at teller window and drive-thru. Balanced daily transactions and assisted individual accounts. Conducted all credit and debit transactions to include receiving.

Bachelors Degree, Finance

Associates Of Arts Degree, Business Administration