Marcus Tiew Email & Phone Number

Singapore

Singapore

Areas of Responsibilities • As IT support for all Line of business units that under Sony Pictures Group in Singapore, Malaysia, Philippines and Taiwan. • Provide computer, standard software, business applications, network and IT peripheral devices support within the standard SLA. • Initiate the IT projects which help to improve the business operation process flow.• Server maintenance and patching. • Manage the VDI by using VMWare suite. • Create the Quick Reference Guide and conduct training for the users. • Involved in IT equipment procurement and vendor relationships management.

Singapore

Areas of Responsibilities • Quality control for APAC ITD Helpdesk to ensure consistency of professional helpdesk service. • ISO Administrator for APAC Information Technology Department. • Provide consultation to Helpdesk Specialist (Level 1) before any further escalation on in house applications.

Kuala Lumpur, Malaysia/Singapore

Areas of Responsibilities • Implement, support and manage Regional Hoya online ordering system.• Provide technical advice and transfer Hoya’s best practices know-how to Asia IT staffs on Hoya online ordering system and its related interfaces to backend Hoya proprietary, state-of-the-art manufacturing system.• Function as technical interface between Asia production teams and Japan HQ technical experts on technical issues and concerns arises during production operation.• Part of AHQ IT team to setup and maintain Asia HQ Data Centre.• Consolidate Asia email services into Asia HQ Data Centre on Microsoft Exchange for 1000 mailboxes with RPC over HTTPS setup for ease of access for travelling users.• Assist in setting up of BlackBerry services for management staffs. • Regional migration of on-premises Exchange server mailboxes to BPOS/Office365.• Regional implementation and support of Business Intelligent (BI) tool called Qlikview to allow Sales and Management visibility into business performance.• Management of Oracle interface between BI server, which is hosted in Singapore and Oracle Data Warehouse, which is hosted in Japan HQ.• Regional vendor management for abhor, localized implementation of application projects such as SAP B1 and web applications such as web online shopping cart.• Project Manager for SAP B1 project in Malaysia office.• Regional IP VPN and IPsec support.

Kuala Lumpur, Malaysia

Areas of Responsibilities •Function as IT Manager role to lead the IT team to support the organization business targets and objectives. •Safeguard global operational integrity of the business by ensuring critical infrastructures are always up and running.•Execute the PDCA methodology to achieve departmental target and organization business plan.•Desktop support and management in various OS platform.•Maintain and management of Windows and LINUX servers.•Design, setup and implement DNS, WSUS, McAfee ePO Anti-virus services to enhance network performance and security.•Management of WAN connectivity between satellite sites.•System performance monitoring and management with initiatives in the development of tools to rectify performance issues.•Ensure that the technical environment is properly monitored and that any problems are rectified.•Design, setup and maintenance of the Data centre for production and operational support.•Design, setup and maintain Backup plan and strategies for servers’ Disaster Recovery plan.•Implement Remote Access software called Team Viewer to customers’ premises to allow fast and efficient remote troubleshooting.•Provide installation, training, support and maintain of online customers (internal/external) in the usage of Hoya online ordering system•Provide on-site support for Hoya’s customers for Hoya proprietary applications and appliances •Design and create a mini-CRM program to for Hoya’s customers (spectacles’ shops)•Design and built an Microsoft Access Business Intelligent Tool to allow Sales and management timely visibility into company’s performance•Manage and support Hoya Production system •Assists and support internal and external Audits (ISO90001, ISO14001, and ISO18001).

Melaka, Malaysia

Areas of Responsibilities •In charge of entire company’s IT support.•Implement and Management of servers, LAN, WAN and desktop technical support.•Plan, coordinate and support business processes system.•Consult, design, code and test programs for production and business process. •Automates business and production process activities to improve productivity. •Setup, manage and maintenance of company Email.•Project Manager for Syteline ERP Project.•Administrator for the Syteline ERP. •Liaise with production engineer for EDI projects.•Setup training plans and provide necessary training for staffs. •To establish the compliance the daily IT business process, activities and tasks with company ISO 9001 standardization.•Involve & initiate program in Kaizen and business improvement activities. E.g.: 5S Activities, Kaizen Activities & Small Group Activities (SGA) to improve the working performance and increase productivity within the organization.

Muar, Malaysia

Areas of Responsibilities Marketing•Expand company sales to meet monthly targets.•Interface between the production and customers’ orders.•Involve in the company marketing expansion activities.E.g.: Participate in the MAFEX and MIFF Furniture FairProduction Control•Monitoring resource planning for production delivery.•Coordinate with supervisors and sub contractors to ensure on time delivery for customers.

Bachelor Of Science (B.S.), Computer Science

Certificate In Computing And Information Technology, Information Technology