Marcus Torres Email & Phone Number

Texas, United States

Dallas, Texas, United States

Austin, Texas, United States

•Responsible for authorizing emergent air ambulance, mortal remains, & repatriation transports.•Design, Implement, Budget, and Manage company’s Direct Mail, Newspaper and Online campaigns.•Oversee, analyze and create Weekly Production, Agent and Premium reports on current Marketing & Sales campaigns to executive team. (Direct Mail, Webinar & B2C)•Developed and managed New Agent Training materials.•Responsible for writing, maintaining, and logging Membership Agreements(Domestic, USVI, & Puerto Rico).•Develop and updating Sales Presentations and scripts for sales teams.•Created and Implemented Standard Operating Procedures for Membership Services, Claims, Contracts, Accounting and Sales Departments.•Operations Specialist – Training, Exhibits, Executing, Coordination & Facilitating projects.•Facilitate weekly virtual sales and internal calls during COVID-19 orders.

Plantation, Florida, United States

•Responsible for authorizing emergent air ambulance, mortal remains, & repatriation transports. •Generate and analyze Transport & Claim specific reports for Executive team for budgeting and forecasting. (Monthly, Quarterly, and Annual)•Operations Specialist - Created and Implemented Department Procedures.•Paid weekly claims to members on average of $75,000.•Manage all open claims and operate within scheduled forecasted budget.•Serve as an intermediary with accounting department for internal/external audits.•Apply and reconcile all approved and paid claims in database.•Manage escalated customer complaints.•Strong Price negotiation skills with providers.•Logistic Skills - where international flights originate. •Serves as Liaison between members and sales organization. •Initiate Wire and Checks Requests (having supporting documentation for each transaction).•Reconcile invoices with vendors, while producing all supporting documents.•Fully execute transportation contracts (subrogation) with carriers.•Delegate projects, reinforcing importance of accuracy and having supporting documentation.•Produce and share email templates with team for uniformed consistency.•Prioritize claims - most outstanding to newest.•Support the Director by providing leadership and direction to team when needed and appropriate.•Maintain working knowledge of all company policies, procedures, rules, regulations, and memorandums. •Thorough knowledge and understanding of company service agreement and claim procedures.

Miami/Fort Lauderdale Area

Assist in processing all concert/event/hockey orders including internal, groups, and premium.Aid in processing payment plans on a monthly basis using Ticketmaster.Assist in supervision of the part-time staff including event day responsibilities, cash handling, and scheduling.Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders.Coordinates implementation of all Ticket Operations policies and procedures.Assist in the supervision of the Sales and/or Will Call windows for all events as needed.

Dallas/Fort Worth Area

Responsible for handling all aspects of assigned accounts, including but not limited to the following:• Draft contract language and negotiate the best contractual terms and conditions in the marketplace• Coordinate and track efforts to achieve fully executed contracts • Process and invoice monthly accounts and claims in a timely manner• Review accounts and claims supporting documentation for accuracy• Serve as a dispute/inquiry liaison between clients and reinsurers• Manage operating expenses • Manage fiduciary account with an average daily balance of $5M• Perform weekly disbursements to business partners• Work closely with clients to facilitate reports and remittances to and/or from reinsurers • Ensure compliance with internal audit guidelines• Maintain company filings for Federal Excise Tax (FET)

Dallas/Fort Worth Area

Contractor with focus on event marketing to supports contracted events through presentations, and promotional distribution. Responsibilities included:• Marketing & distribution initiative of materials to “point of purchase” sites across the DFW Metroplex. This effort includes a post- distribution audit and database updates for tracking sites and marketing locations.• Special focus on special events marketing, attendance support and sponsorship sales in the DFW Metroplex. Events include:o Superbowl XLV Partyo Pro Bullriders Rodeoo Legolando Big 12 Basketballo College Football Playoffs, o Cotton Bowlo Ticket City Bowlo Dallas Cup Soccer Tournamento Dallas Sidekickso NCAA Final Four, o Big 12 Championshipo Sea Life Grapevine

Houston, Texas Area

• Kept the organization compliant with U.S. Dept of Transportation regulations • Lead dispatch coordinator for incoming and outgoing loads• Lead representative for small account clients

Dallas/Fort Worth Area

• Managed 100+ Systems Engineers• Coordinated 20 workshops across the US• SE and SE Manager registration• Developed curriculum focusing on meeting, planning and facilitation skills to maximize sales and revenue.