Marcus Torres Email & Phone Number

Disneyland Resort

Anaheim, California, United States

• Host VIP Tours with a variety of Guests, including Corporate Executives• Foster relationship with Guests to create a welcoming environment• Personalize tours based off a Guest’s individual wants & desires• Creatively develop service solutions for obstacles that arise during tour

Anaheim, California

• Resolve Guest issues by creating personalized solutions in the main customer service location• Handle escalated Guest concerns/complaints about operations • Manage cash fund of $30,000 and oversee a team of 30+ Cast Members each day • Act as a liaison between Guest Relations and other departments to respond to major incidents • Manage time effectively to balance multiple rotating tasks, including Cast needs• Coordinate daily operation of City Hall & Chamber of Commerce Service Locations • Develop & initiate new operation strategies for Guest Information Kiosks • Communicate effectively with other departments to efficiently solve Guest concerns

Morgan Hill, California, United States

• Shelved and organized library collection• Consistently kept library clean and orderly• Promptly assisted patrons with library collection knowledge