Marcus Vickers Email & Phone Number

Salt Lake County, Utah, United States

- Lead a team responsible for supporting the daily operations of the Customer Experience department consisting of three pillars: Resident Communication, Operations Specialists, and Systems Support- Guided initiative with the Senior Marketing Manager to analyze the performance of Onboard's Resident Communications and identify areas of improvement in an.

- Lead a team of three Technical Account Managers (TAMs) and three Technical Support Engineers (TSEs). We are responsible for onboarding new clients and managing and growing existing client relationships by providing consultation on best practices, implementing solutions that align with clients' localization needs, and providing advanced technical support..

Lehi, Utah

- Lead onboarding and the continued maintenance of clients for Lingotek’s East and EMEA Regions which include SME and Global 2000 businesses.- Consult on and implement solutions in Lingotek's Translation Management System SaaS platform to meet client's localization requirements.- Guide clients through the installation, configuration and testing of.

Lehi, Utah

- Coordinate efforts between end-clients, programming and data processing services, operations department, and phone center to conduct research studies.- Provide daily updates to clients about the progress of their studies.- Work with clients to identify solutions when studies face limitations such as limited sample sizes (phone numbers or emails) that.

- Create cross tabulation reports using Uncle tabulation software based on client requirements.- Create custom data values, create new databases and perform quality checks to verify survey logic through the use of SQL.- Train and mentor a data processing team in Cebu, Philippines.

- Lead B2C call center operations with a team of other Assistant Managers to conduct phone interviews.- Assigned and consulted with phone center project supervisors and quality monitoring supervisors to complete projects on time and within the methodological parameters of the study.

- Conducted B2B and B2C phone center surveys.- Continuously achieved high quality scores and was regularly recruited to participate in client monitoring calls where clients would listen to phone center agents conduct their surveys.- Regularly hit production rate goals.