Marcus W. Email & Phone Number

United States

Stafford, Virginia, United States

Stafford, Virginia, United States

-System Maintenance: Utilize SQL to perform regular maintenance and updates on warehouse management systems (WMs) to ensure optimal performance, data accuracy, and system reliability.- Process Observation: Closely monitor process execution within operations, identifying areas for improvement, streamlining workflows, and enhancing productivity.- Continuous Improvement: Collaborate with cross-functional teams to identify and implement process enhancements, leveraging data-driven insights and best practices to drive operational excellence.- Training and Coaching: Provide comprehensive training to associates on system functionalities, processes, and best practices. Offer ongoing coaching and support to optimize system utilization and maximize productivity.- Ad-hoc Assistance: Respond to and resolve ad-hoc system issues and requests, troubleshoot problems, and provide prompt support to ensure uninterrupted operations and customer satisfaction.- Reporting and Analysis: Generate reports, conduct data analysis, and present key findings to stakeholders, assisting in making informed decisions and driving strategic initiatives.

Oversee daily inventory management efforts over $1M+ in fiber optic maintenance and construction assets by 12 associates at work centers throughout the Washington D.C. metropolitan area. Support staff by providing direction and training on safety, standard operating procedures, and newly implemented processes.Implemented vendor-managed inventory program at storage locations within area to govern and reduce spend on low-dollar, minor material items.Managed implementation, monitoring, and maintenance of RFID inventory tracking systems to over 300 fleet vehicles.Collaborated with data analyst to configure customizable dashboards within Tableau, Qlik, and Oracle BI to display short-term inventory health, storeroom locations, inbound inventory, and material usage insights.Utilized SAP ERP to monitor cycle count accuracy and compliance, identify surplus, andinvestigate and resolve any goods movement discrepancies.Maintain regular correspondence with procurement, inventory planning, and transportationcounterparts to promote operational efficiency.Authored and maintained reports, procedural documentation, and visual presentations for senior andexecutive leadership regularly.

Executed application and hardware support to the Digital Dental Radiography System (DDRS) for 50 Air National Guard unit dental clinics; adhering to service level agreement guidelines; minimized system downtime .Applied ITIL principles to create an incident management process flow that included ticketing, categorizing, and prioritizing reported system troubles.Documented lessons learned and best practices; produced help guides for use by implementation team. Liaised at industry conferences and program meetings as needed to build relationships with stakeholders. Maintained regular correspondence with program leadership.Developed familiarity with federal government procurement process as it related to the Federal Acquisition Regulations (FAR) system. Contributed to various solicitation response efforts (RFP, RFQ, RFI). Authored technical documentation and general verbiage for proposals.