Marcus Ware Email & Phone Number

Winston-Salem, North Carolina, United States

Led a team of 18 analysts to design and implement scalable business intelligence solutions for the entire supply chain division, supporting 300+ manufacturers and retailers in CPG and e-commerce markets. - Designed a comprehensive analytics platform through cross-functional collaboration and writing custom ETL to create a single source of data and reporting for the division, increasing data accuracy and core system reliability.- Secured $4M in annual business from a single client by designing and implementing an ad-hoc data collection and integration solution that streamlined processes and enhanced client decision-making.- Created a prototype data integration and reporting strategy for an internal startup by leveraging existing tools and frameworks to minimize cost, reduced strain on internal teams, and increased speed to market by 6 months.- Elevated organizational awareness of analytics offerings by creating an extensive repository of documentation, data definitions, and schema designs, enabling consistent utilization of data and self-service reporting across teams.

Winston-Salem, North Carolina, United States

Directed the requirements gathering, ideation, and dashboard design through cross-collaboration with business partners and engineering teams. - Created user stories for development of end-user dashboards in an agile environment to support data-driven decisions for 250+ stakeholders. - Delivered an additional $2M in annual revenue by serving as subject-matter-expert with 3rd-party software provider to develop a mobile data-collection app, enhancing service offerings outside of the core business.- Created an industry-first self-service policy administration module, enabling end-users to design their own reimbursement policies for trading partners, increasing client engagement by 20%.

Winston-Salem, North Carolina, United States

Supervised a team of 30 field analysts and 12 reporting analysts supporting 25+ CPG manufacturers, designing data collection processes and analyzing supply chain data to develop reimbursement rates for trading partners. - Drove $1B in annual savings for clients through quantitative and qualitative analytics, and provided actionable recommendations for process improvement and unsaleables reduction.- Maintained a 95% client retention rate through fostering relationships that ensured client trust and satisfaction, quickly addressing client needs, and customized data delivery.- Served as lead developer for all QlikView applications, developing custom ETL and dashboards that facilitated data-driven decision-making for clients.- Cross-collaborated with in-house engineering teams to develop data collection software, driving efficiency in field execution, eliminating paper usage, and reduced operating costs by 20%.

Winston-Salem, North Carolina, United States

Led a team of 3 reporting analysts supporting 5 CPG manufacturers, providing weekly and monthly reporting as well as fulfilling ad-hoc data requests. - Reduced data preparation time by over 30% by developing macros and VBA to facilitate the import of Excel spreadsheet data into Access databases used for reporting.- Improved data quality by implementing QA procedures and developing controls for the keying of paper-collected data into Excel templates.- Developed custom ETL to combine multiple disparate data sets into comprehensive dashboards, increasing efficiency by 15% for end-users and improving the overall reporting experience.

Winston-Salem, North Carolina, United States

Responsible for a team of 5 client service representatives in weekly processing and billing, issue resolution, and ad-hoc reporting for consumer-packed-goods (CPG) manufacturers.- Reduced paper usage by over 50% in weekly billing cycles through process revision and cross-functional collaboration with IT teams and other business stakeholders.- Successfully led the Full Case returns team to a first-ever 100% accurate inventory audit through coordination of client EDI data, internal warehouse operational data, and client services leadership.- Implemented procedures to reduce repetitive tasks and time spent in weekly processing.