Marcus Washington Email and Phone Number

➢ Additional Community Management & Training Coordinator.

➢ Spearheaded Residential Advisor hiring workshops & interview processes spanning six months of preparation, throughout multiple school years. Recruiting new student leaders to rebuild culture in a post-pandemic environment.➢ Implemented digital onboarding and replaced a paper contract system which serves 1500 residential students annually.➢ Supervised and mentored multiple teams of Residential Advisors, facilitating effective teamwork and communication.➢ Oversaw multiple communities of 100+ students each in a live-in environment, providing coaching, advisory, conflict mediation, and problem-solving services to ensure a positive and supportive atmosphere.

➢ Interviewed, hired, trained, and managed a staff of 12 Residential Advisors and 3 Head Residential Advisors.➢ Assisted the Program Director in crafting a transformative pre-college residential experience for 80 all male high school juniors and seniors.➢ Mediated daily conflicts using restorative practices, avoiding punitive punishments.

➢ Demonstrated outstanding performance by consistently ranking in the top 5% across the company for survey response rate and net promoter score, showcasing a strong commitment to customer satisfaction.➢ Responded to an average of 8-12 inquiries per hour, assisting clients with technical issues and providing knowledge-based support tailored to their specific needs.➢ Created solutions to client issues with multiple internal departments using Slack, Zoom, and Google Workspace.

➢ Prepared lesson plans and conducted activities that target confidence, vocabulary, pronunciation, and grammar for students residing in China.○ Assisted more than 60 students in advancing through learning level books ranked C through H.➢ Developed reading, writing, speaking, and listening skills in native Chinese students aged 6-17.○ Worked with students on a 1:1 basis, leveraging personal experiences to the subject matter to nurture anon-traditional classroom experience.➢ Assessed the progress of individual student performance daily. Including feedback to parents and future instructors.

➢ Facilitated STEM-focused virtual workshops of 40 to 50 high school students.○ Tasked 3 groups of scholars with using the Design Thinking process to create solutions to social problemsthrough STEM.➢ Led scholars using online tools such as Google Classroom, Google Sheets, Google Slides, Zoom, and Figma.➢ Supervised a virtual space to ensure outcomes were met and that the group was on track relative to larger outcomesand goals for the summer.○ Weekly progress reporting, 1:1 advisory, and feedback loop implementation.

➢ Successfully led a cohort of sixty scholars and a team of ten staff after the inaugural regional expansion of a company.➢ Managed the schedules of 10 staff, guided meetings, and assigned responsibilities to establish an on-site culture.➢ Delegated daily roles of staff as it pertained to the community and STEM-related activities of academy scholars

➢ Served as an assistant supervisor to the Associate Dean of the College of Residential Education & Director of Housing.➢ Directed a team of five Residential Advisors responsible for community development within the residential house.➢ Oversaw the administrative duties of a residence such as onboarding 100+ students, filing daily work orders, andmediating conflicts between residents

➢ Maintained and developed the two Morehouse Computer Science Department social media outlets.➢ Answered telephone calls, processed word documents, and created spreadsheets daily.➢ Performed 4 hours of administrative support activities for the department supervisor, ie. lifting and delivering tasks

➢ Developed communities focused on the professional and social success of each student.➢ Facilitated brotherhood, educational, social, and transformative (B.E.S.T) model programming within a community.➢ Established professional relationships with campus-wide personnel for the betterment of the residential space.

➢ Increased social media following upwards of 1000 followers.➢ Innovated new approaches to flyer promotion with GIF & video flyers within a three-fold College Consortium.➢ Designed flyers, banners, and event promotions which aided in raising over $3,000.

➢ Assumed a supervisory responsibility for high school youth in a STEM-intensive Summer Academy.➢ Assisted in the development of an environment that cultivates a sense of self-efficacy and personal well-being.➢ Collaboratively implemented experience-based lesson plans and workshops addressing social issues in STEM.