Marcus Washington Email and Phone Number

*Manages Fortune 100 client partnerships from inception through project close to drive strategic growth*Strategically planned and supervised the execution of a portfolio of software engineering programs for Department of Defense clients*Attained an average Net Promoter Score (NPS) of 85 throughout program deliveries.*Achieved 97% student satisfaction rate while managing a portfolio of software engineering bootcamp trainings*Facilitate onboarding for students across various platforms and lead group discussions of various sizes.*Administer weekly assessments and compile data into clear and concise reports*Establish and maintain strong relationships with key stakeholders, consistently exceeding their expectations by proactively addressing their needs

*Advised and mentored a cohort of 85 students through a 19-week Software Engineering Bootcamp*Earned a 6.88/7 rating on monthly student surveys for availability, communication and investment in student’s tech journey*Managed five teaching assistants and provided guidance on strategies to promote student success*Coached students on effective methods for overcoming academic obstacles such as imposter syndrome as well as goal setting and emotional well-being*Collaborated with Instructors, Career Services and Regulatory to ensure compliance with program requirements

*Directed the training of 300 Data Analytics students from North America, Europe, and Australia*Achieved a 100% satisfaction rate when handling student concerns via Intercom Software*Helped refine internal processes by developing weekly professional development sessions for my cohort*Identified and counseled at-risk students toward graduation by using Airtable CRM*Utilized the following software: Zoom, Loom, Notion, Slack, Miro, Pitch, Tableau, Canvas, Retool, Intercom, Airtable, Mentimeter and G Suite

*Managed a team of 70-100 tutors who virtually tutor students in grades K-12 *Conducted monthly performance reviews and interventions to provide tutor feedback*Developed and implemented individual improvement plans, which included collaboration with various departments and the senior management team*Recognized gaps in tutoring skills or subject knowledge and offered training to improve tutor performance*Resolved issues in classroom tutoring skills or subject knowledge to increase tutor performance

*Served as chief housing officer over 18 resident halls and 800 residents*Supervised one Assistant Director, two Area Coordinators and 33 Resident Assistants (RAs)*Created two new area coordinator positions *Expanded housing capacity by adding 55 beds*Consistently managed budget despite a 30% decrease in funds*Transformed housing operations by replacing a manual system with a housing software, saving 400 people hours per year*Enhanced residential safety measures due to the Covid-19 pandemic, and coordinated quarantine locations and meal deliveries*Designed biannual residence life training for professional and paraprofessional staff *Organized department wide community service events*Elected to serve on the Staff Council*Served on the inaugural Diversity, Equity, Inclusion and Social Justice Task Force*Established the Iota Chapter of Alpha Alpha Alpha National Honor Society for First Generation College Students*Advised the Black Student Union*Taught First Year Seminar courses to help first generation college students adjust to college

*Onboarded, trained and supervised five Resident Hall Directors (RHDs) and 43 RAs*Created an intentional conversation program model for the RAs*Developed monthly RA staff professional development workshops as well as biannual trainings.*Resolved conflicts that students had involving social, emotional support and academic difficulties*Completed Lehigh Valley Association of Independent Colleges’ Management Development Program*Developed a Diversity Initiative within the Residence Life Office to broaden DEI awareness*Assessed student learning outcomes within the residence halls

*Supervised 12 RAs and four Office Assistants*Served on a team as a first responder for students in crisis*Adjudicated lower level conduct violations*Created a diversity training for the RA staff*Presented professional development workshops for a staff of 150*Organized campus-wide programs to promote student health and wellness

*Exceeded recruitment goal of underrepresented students by 20%*Created a pre-college program for first generation and low income students in grades 4-9*Designed new recruitment events to target prospective students*Partnered with the Multicultural Office to create an African American male mentoring program*Served on the Multicultural Committee to develop initiatives to benefit students of color

*Manage a recruitment territory by monitoring and assessing prospect/applicant activity*Launched a pre-college program for inner city students in grades 4-9*Assisted in coordinating the Martin’s Multicultural Scholarship interview days