Marcus Washington Email & Phone Number

Designing training programs focused on key performance indicators (KPIs) reducing training days by 50%Monitoring and reporting on key metrics such as customer throughput, safety incidents, kart maintenanceLeading Lean Initiatives that enhance the process efficiency and employee productivity by minimum 10%Encouraging cross-functional communication with management and staff, boosting customer satisfaction

Provided audio/visual support to events across campus for organizations and Division of Student AffairsCommunicated and networked with national and local organizations and clubs in collaboration of eventsManaged 10-15 technical setups a day, utilized strong communication skills, and maintained professionalismDeveloped and demonstrated proficient knowledge of all technical equipment (lighting, sound, & stage)

Founded and operated a car detailing business, managing customer service, sales, and service deliveryManaged financials, including budgeting, pricing strategies, and expense tracking, ensuring profitability

Oversaw financial transactions, ensured safe cash handling and maintained records of $20k+ daily salesCoordinated track marshals, cashiers, and maintenance staff, ensuring they perform their duties efficientlyTracked KPIs such as customer throughput, wait times, and incident reports, to meet performance targetsAddress equipment malfunctions, staffing issues, or customer disputes promptly, minimizing disruptions

Resolved customer and management inquiries and addressed concerns, maintaining a 4.6/5 satisfaction rateHelped customers with check-ins, gear fitting, and kart seating, ensuring a smooth and efficient experience.Enforced strict rules and monitored driver behavior on the track for 350+ daily customers, ensuring safety

Bachelor Of Arts, Communication, Senior

Activities and Societies: Club Team Handball Philanthropy Chair and Competitive MemberMajor Gpa: 3.9 Major: Rhetoric and Communication.

Bachelor Of Art, Strategic, Legal And Management Communication

Major: Strategic, Legal and Management Communication, Bachelor of Art