Marcus Weeks Email & Phone Number

Nashville, Tn, Us

Healthspring Cigna Healthcare

Work with a small group of peers to provision and troubleshoot tickets on various enterprise applications in a high volume environment. Grant users access, set up permissions, create groups in Active Directory. Complete analysis, troubleshooting, upgrades, patches, enhancements, etc to various systems as well as provide reports when necessary.

Greater Nashville Area, Tn

Provide prompt and courteous customer service, provide end-user, support admin and network computer phone support. Experienced with Active Directory, creating, modifying, moving and assigning mailboxes. Create, modify, move, delete and restore distribution lists. Add/remove users on the network and grant permissions. Create, modify, move and delete organizational mailboxes. Create, add, delete and restore user accounts. Providing Remote Service. Disabling accounts, add, delete and restore computer systems from the network. Assign OU Admin. Unlock and reset passwords. Utilize HEAT trouble ticket system, document and track trouble calls to final resolution. Create and update HEAT trouble tickets.

Greater Nashville Area, Tn

Assist in the installation, maintenance and administration of Gaylord network infrastructure. Coordinate support (including logging, resolving, and closing problems) for IT implementations. Communicate IT implementation standards and compliance policies, configure, install, and maintain local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, cabling, and Internet service providers, and monitor and report on standards and compliance issues in alignment with Gaylord standards. Maintain over 150 Point of Sale (POS) systems throughout Gaylord Opryland to include Hotel, Radison, Wildhorse Saloon, and Gaylord Springs. Build relationship with guests, corporations executive staff and conference coordinators in order to ensure conference guests are satisfied with IT services and support. Perform the installation, documentation, and maintenance of software supported in all Implementation related Gaylord computer activities. Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs and communicate with other departments to report and resolve software, hardware, and operations problems. Perform a variety of complex duties in providing information systems and technology support for the accomplishment of Gaylord’s mission and objectives. Install hardware and software for new and existing users. Provide end-user support for PC hardware/software and network connectivity; provide basic application and operating system troubleshooting in conjunction with other IT support personnel. Frequently called on to meet with users and guests in order to remedy any IT related issues. With limited direction, define and determine the best approach to meet the user and implementation requirements.

Cob Q-West, Iraq

Responsible for the installation and configuration of technical hardware and software. Perform the installation and configuration of desktops and peripherals. Perform testing, troubleshooting and support of all applications. Perform the deployment and installation of appropriate security patches to desktop operating systems. Consult with end users for requirements gathering and specifications. Respond to administrative requests and responsibilities in a timely manner. Troubleshoots LAN/WAN, hardware, and network operating systems failures. Update and reconfigure the switch room for the battalion. Administer, install, configure, monitor, and maintain all network infrastructure related components within the battalion. Provide on-call support for problem resolution

Greater Memphis Area

Test all software updates to ensure proper functionality before implementation. Coordinate with accounting department to ensure the setup of the application to charge or credit carriers and businesses the correct amount. Advise department heads on the best course of action to accomplish their plans and provide all information necessary in order to make the decision to have the application modified so it will accomplish their needs. Work with the post office to ensure the best rates possible, fastest delivery, and setup the system to automate everything. Responsible for the maintenance and management of all Linux servers. Responsible for administering and managing the Xiotech SAN Server. Responsible for the maintenance and management including setup and installation of all network devices (switches, computers, printers, servers, etc.). Manage and maintain wireless network and computers. Install, maintain, and troubleshoot Voice Over IP (VOIP) systems. Implement and maintain payment card industry (PCI) compliance security standards. Comply with Sarbanes-Oxley Act Standards.

Camp Arifjan Kuwait

Troubleshoot network connectivity from client to server and client to printer across LAN/WANs. Install and maintain Tachyon Very Small Aperture Terminals (VSAT) for reliable client server communication in various parts of Iraq. Install and maintain Windows 2003 Servers, troubleshoot any connectivity problems. Install and support Microsoft Office XP and 2003. VMPS (VLAN Management Policy Server) administrator. Install, setup, and administer Microsoft Outlook. Test all security patches to ensure operability of all software after implementation. Base line all computers to ensure the proper software, security patches, and updated drivers are installed.

Fort Bragg, Nc

Troubleshoot microcomputers and telecommunications equipment using built-in equipment, test measurement and diagnostic equipment. Create schematics, flow charts and technical publications. Repair assemblies and subassemblies by disassembling, adjusting, aligning, and replacing faulty and shop-replaceable units. Test repaired equipment to ensure operability and compliance with technical specification. Maintain selected commercial off-the-shelf computers.

Computer Science And Information Systems With Concentration In Information Systems

Completed 69 hours toward degree

Computer Science

Approximately 40 hours earned while working full-time