Marcus Weeks Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, Us

Providing front line technical support for associates, drivers, and third party customers.-Troubleshoot hardware and software to reach a resolution or escalation for PC/Laptops, smart devices, printers, as well as enterprise level applications.-Triaging, assigning and resolving incidents in a fast paced, constantly changing environment using ServiceNow and Azure Dev Ops (ADO)-Recognizing high priority incidents and escalating them to the correct internal team using Ops Genie Microsoft Teams, and Zoom. -Creating and maintaining knowledge base articles and providing training to the team-Providing and managing application access using Okta Administration, Active Directory, and Enterprise applications-Monitoring reports of Phishing emails using KnowBe4/Phish ER-Monitoring Network environment using Solar Winds and PRTG Network monitoring tools-Monitoring IBMI iSeries system-Skilled in Cisco CUCM, Microsoft Exchange, Office 365, Remediant, Active Directory, Single Sign On, Okta Administration, Teamviewer, Windows Environment, Global Protect VPN,

Providing Tier 1 support for associates, drivers and customers at Werner Enterprises.

Gretna, Nebraska, United States

I have responded to over 1,100 EMS calls with this department. Each one has provided a unique experience requiring on-the-spot problems solving techniques and communication skills. For life-saving efforts on 9/11/2020, I was awarded a Certification of Appreciation by the Office of Emergency Health Systems.

Bachelor Of Science - Bs, Cyber Security/ Computer Systems Security

High School Diploma