Marcus White Email & Phone Number

Somerset, New Jersey, United States

• Provided technical support to end-users, troubleshooting hardware, software, and network issues to ensure smooth IT operations.
• Assisted in the resolution of help desk tickets, prioritizing and escalating complex issues as needed.
• Gained hands-on experience with various IT systems and tools, including ticketing systems like ServiceNow, remote support software, and diagnostic utilities.
• Collaborated with IT team members to diagnose and resolve technical problems, improving overall service efficiency.
• Documented support processes and solutions, contributing to the knowledge base for future reference.
• Supported the setup and configuration of new hardware and software, ensuring timely deployment and minimal disruption.

Woodbridge, New Jersey, United States

• Lead and inspire a dynamic team within the cutting-edge virtual reality entertainment industry, ensuring seamless VR experiences and high customer satisfaction.
• Supervise and motivate VR Experience Specialists, providing guidance and fostering a positive work environment.
• Oversee day-to-day operations, maintaining operational excellence and delivering exceptional customer service.
• Possess strong technical understanding of VR technology for effective troubleshooting and issue resolution.
• Ensure safety compliance and optimize staffing levels for operational efficiency.
• Stay abreast of emerging trends in virtual reality and entertainment, providing suggestions for innovative experiences.

New Jersey, United States

- Provided comprehensive security services during major events, ensuring the safety and security of attendees, staff, and facilities.- Conducted thorough screening and monitoring at entry points, including bag checks and crowd management, to prevent prohibited items and ensure a safe environment.- Responded promptly to incidents and emergencies.

Perth Amboy, New Jersey, United States

• Execute vigilant security measures to safeguard personnel, premises, and assets within the scope of Metro One Security & operations.
• Conduct thorough security patrols, diligently monitoring and assessing potential risks to ensure a secure environment.
• Employ effective access control procedures, verifying credentials and authorizations to maintain facility integrity.
• Respond promptly to incidents and emergencies, implementing crisis management protocols and liaising with relevant authorities as necessary.
• Collaborate with team members to execute comprehensive security plans, contributing to the prevention of unauthorized activities.
• Utilize surveillance systems and technology to monitor and identify potential security threats, taking proactive measures to mitigate risks.

Woodbridge, New Jersey, United States

• Supported overall store management and operations to ensure a positive customer experience.Led and motivated a team of retail associates, providing guidance, coaching, and fostering a collaborative environment.
• Assisted in developing and executing sales strategies, consistently meeting and exceeding store targets.
• Managed inventory, including restocking, merchandising, and conducting regular audits to optimize product availability.
• Implemented effective customer service initiatives, resolving inquiries and maintaining high levels of satisfaction.Contributed to the hiring and training of new staff, equipping them with product knowledge and.

Bachelor'S Degree, Information Technology

As almost a Rutgers University graduate with a major in Information Technology and Informatics (ITI) and minors in Human Resources and.

High School Diploma

Activities and Societies: National Honors Society, Tutor, STEM camp counselor, Football Player