• Provided technical support to end-users, troubleshooting hardware, software, and network issues to ensure smooth IT operations.•Assisted in the resolution of help desk tickets, prioritizing and escalating complex issues as needed.•Gained hands-on experience with various IT systems and tools, including ticketing systems like ServiceNow, remote support software, and diagnostic utilities.• Collaborated with IT team members to diagnose and resolve technical problems, improving overall service efficiency.• Documented support processes and solutions, contributing to the knowledge base for future reference.• Supported the setup and configuration of new hardware and software, ensuring timely deployment and minimal disruption.• Participated in ongoing training and development to enhance technical skills and knowledge in IT support.•Contributed to a positive user experience by providing clear communication and effective problem-solving assistance.

• Lead and inspire a dynamic team within the cutting-edge virtual reality entertainment industry, ensuring seamless VR experiences and high customer satisfaction. • Supervise and motivate VR Experience Specialists, providing guidance and fostering a positive work environment. • Oversee day-to-day operations, maintaining operational excellence and delivering exceptional customer service. • Possess strong technical understanding of VR technology for effective troubleshooting and issue resolution. • Ensure safety compliance and optimize staffing levels for operational efficiency. • Stay abreast of emerging trends in virtual reality and entertainment, providing suggestions for innovative experiences. • Manage team schedules effectively to meet customer demand.

- Provided comprehensive security services during major events, ensuring the safety and security of attendees, staff, and facilities.- Conducted thorough screening and monitoring at entry points, including bag checks and crowd management, to prevent prohibited items and ensure a safe environment.- Responded promptly to incidents and emergencies, coordinating with law enforcement and emergency services as needed.- Assisted with crowd control, managing large groups of people to maintain order and enhance the overall event experience.- Enforced stadium policies and procedures, addressing and resolving any security-related issues or disturbances.- Conducted routine patrols and inspections of designated areas to detect and address potential security risks.- Collaborated with event staff and other security personnel to ensure a seamless and efficient security operation.- Maintained a professional demeanor and communicated effectively with guests, addressing concerns and providing assistance as needed.

• Execute vigilant security measures to safeguard personnel, premises, and assets within the scope of Metro One Security & operations. • Conduct thorough security patrols, diligently monitoring and assessing potential risks to ensure a secure environment. • Employ effective access control procedures, verifying credentials and authorizations to maintain facility integrity. • Respond promptly to incidents and emergencies, implementing crisis management protocols and liaising with relevant authorities as necessary. • Collaborate with team members to execute comprehensive security plans, contributing to the prevention of unauthorized activities. • Utilize surveillance systems and technology to monitor and identify potential security threats, taking proactive measures to mitigate risks. • Conduct regular inspections of security equipment, ensuring functionality and promptly addressing any issues. • Provide detailed incident reports, documenting all security-related activities with precision and accuracy.

• Supported overall store management and operations to ensure a positive customer experience.Led and motivated a team of retail associates, providing guidance, coaching, and fostering a collaborative environment.• Assisted in developing and executing sales strategies, consistently meeting and exceeding store targets.• Managed inventory, including restocking, merchandising, and conducting regular audits to optimize product availability.• Implemented effective customer service initiatives, resolving inquiries and maintaining high levels of satisfaction.Contributed to the hiring and training of new staff, equipping them with product knowledge and customer service skills.Collaborated with the store manager to create and execute promotional events and marketing campaigns, driving foot traffic and sales.Monitored and analyzed key performance indicators (KPIs), identifying areas for improvement and implementing efficiency strategies.Handled opening and closing procedures, cash handling, and ensured compliance with company policies.Built positive relationships with customers and vendors, professionally representing the Pro Image Sports brand.Achieved $1 million in profits within the first year and earned two promotions, advancing from Sales Associate to Assistant Manager.