Marcus White Email & Phone Number

Washington Dc-Baltimore Area

Install, configure and upgrad routers, switches, servers, as well as map out, run and connect and test all LAN and WAN fiber optic network cabling.Manage and perform MACD (Moves, Adds, Changes, & Disconnects) needed to provision services to include installation of circuits cards, fiber jumpers, DC breakers, and equipment.Locate, source and ship parts using Sparestracker Inventory Management System Install Infinera GX, XT and XTM nodes for customer route additions.Configure DCN connections and superchannels using Infinera Graphical Node ManagerPerform Bit Error Rate testing (BERT), optical time domain reflectometer (OTDR) testing to confirm that all circuits are operational.Document and labeled all installs, and complete all required quality assurance documentation for customers.

Provide windows 7 and windows 10 support for all employee pcs.Manage network infrastructure in order to maintain 99% uptimeManage and support domain and file servers running Windows Server 2012R2/2016Adminstrate Office 365 users and access privilegesCreate and manage virtual machines using XenServerUpdate security patches and removed virus' using Symantec AntivirusInstall and manage print server for document and check printingTroubleshoot and replace hardware on Dell PowerEdge servers on behalf of Service Express

Cypress, Ca

• Added sites to Amdocs costumer management system, updating and maintaining site data -- site install bases and each site’s part configuration• Worked across many departments to ensure accuracy of Amdocs data to ensure the steady and consistent flow of all cases being created and worked by the business• Maintained the integrity of Amdocs information provided to our customers• Created Business Requirements Documents for developers to make improvements to Amdocs.

Milford, Ct

Provide onsite support to Los Angeles based clientsConfigure Cisco switches ensuring designated ports are on the correct VLANInstall Micros thin client stations prior to opening of Gordon Ramsey restaurant in the London HotelTroubleshoot network issues with Sonicwall router/firewall Install and configure Cisco POE switches to insure network connectivity of all devices and peripheralsTroubleshoot issues on Dell desktop PCs running Windows 7Perform upgrades and install of network hardwarePerform software upgrades and re-installations of CAD softwareConnect and troubleshoot registration issues with Cisco IP phones

Culver City, Ca

Configure and troubleshoot Fonality Pbxtra, Trixbox, & Connect PBX servers.Configure PBX systems for use with Digium and Sangoma voice boardsTroubleshoot and configure servers running Linux Centos 4, and Centos 6Configure and resolved issues on Fonality Supported routersMonitor network traffic using Packet Capture and VOIP SpearConfigure QOS and application layer gateway settings in order to prioritize SIP traffic and optimize call qualityMonitor call traffic in Asterisk 1.8 in order to resolve customer issuesConfigure and resolve issues with Polycom and Aastra VOIP phonesResolve over 180 support tickets per monthParticipate in oncall rotation resolving full system down issues for Fonality clients outside of normal support hours

El Segundo, Ca

Manage helpdesk tickets and and inventory using INDEPNET GLPIProvide frontline support for 60 user staff using Windows 7, XP and MAC OSXMonitor event logs and troubleshoot error messages in Windows Server 2003/2008Setup and configure Blackberrys, IPhones, and IPADsDocument and monitor nightly backups using Symantec BackupExecConfigure VPN access using Sonicwall VPN concentratorManage sites and user access to corporate intranet using Sharepoint 2008Image and configure new PCs using Acronis True ImageConfigure local and remote access to ACT! database

Torrance, California

Created mailboxes and distribution groups in Microsoft Exchange 2007Managed user access rights and file access in Windows Server 2008Provided phone support and resolved issues for Western employeesMonitored helpdesk trouble ticket system and resolved issues documented by Western staff Troubleshoot and resolved or escalated issues with Episys SymitarRe-imaged 100 PCs and shipped them to branches in order is facilitate the upgrade of Episys Symitar.Called branches and walked the managers through the setup and final configurations of the upgraded pc Performed Virus removal and desktop re-imaging with Norton Ghost in order to maintain performance

Long Beach, California

Monitored VPN connectivity and data flow between Nexxrad and all clients in Cisco ASA 5510Performed data manipulations in McKesson PACS systemMonitored and troubleshot any issues connection issues between Nexxrad’s PACS and their clientsCoordinated with McKesson engineers to troubleshoot and resolve any escalated issues with PACSUsing Mirth Connect Administrator monitored performance of HL7 channelsProvided frontline support for all Nexxrad Radiologists and Coordinators via Cisco IP phonesMonitored connectivity and troubleshot any issues with Radiologists’ Cisco 2200 routers Created email accounts and manages user rights in MS Exchange and Windows Server Created and configured reports in MS SQL for Nexxrad Operations Department and Radiologists Coordinated with oversees support team to resolve issues and maximize efficiency amongst the night IT staf

Alexandria Virginia

Managed access rights and internal distribution groups for 70 user staff within Active Directory and Windows Server 2003 Created and configured user accounts and e-mail boxes for all new staff within Windows Server 2003 and Exchange Monitored and resolved issues regarding content filter and system log in SonicWall Firewall Provided front line technical support to 60 onsite users and 10 remote users on all hardware and software issues Implemented Kaseya ticketing system in order to track and monitor any trends in system performance Managed backups and user rights for MS SQL Server Created and ran reports for finance committee in MS SQL 2008 Represented IT department during financial audits in order to gain Sarbanes-Oxley compliance Created user accounts and supported 6 person finance staff in MS Dynamics GP Monitored and maintained all network peripherals (i.e. printers, fax machines, copiers) Installed and implemented MS Sharepoint across Catholic Charities USA network Managed nightly backup system using Backup Exec and coordinated offsite data storage through Iron Mountain Supported two person creative services department using MAC OSX Configured HP Proliant switches and Cisco wireless access points evaluating proficiency and performance Performed security and OS upgrades using WSUS Server Met with all directors in order to create and present technical baseline documentation to senior executives Monitored network performance and made recommendations to senior executives in order to obtain T1 upgrade Managed and tracked expenditures in order to make budget recommendations to finance committee

B.B.A, Computer Information Systems

Bachelor Of Business Administration - Bba, Information Systems