Marcus Williams, Mba Email & Phone Number

Greenville, South Carolina

• Underwriting: Decision credit applications for loans, refinance, and modifications while assessing and mitigating risk in accordance with CFPB regulations.• Compliance: Monitor and maintain compliance with CFPB and other applicable regulations to mitigate regulatory risk.• Fraud Detection: Audit required applications promptly to identify potential misrepresentations or fraud.• Risk Assessment: Audit business risk rating against regulatory requirements and guidelines to identify and mitigate operational risk.

United States

• Ensured daily tasks and workload were completed accurately, timely, and per company guidelines for all employees.• Trained, supervised, and motivated 10+ employees on business processes and operations, risk, change and project methodologies, organizational practices, and business transformations.• Held regular career development sessions with assigned employees, developed appropriate training plans, and ensured employees completed assigned training to provide career development. • Provided a nurturing culture to maintain professional and personal growth.

Greenville, South Carolina Area

• Managed a portfolio of 15,000 accounts worth 589 million while keeping delinquencies and losses at company targets.• Developed lasting relationships with our customers, dealers, and vendors.• Mentor and participate in the ongoing development of all department employees.• Assisted leadership with daily duties and presented complex initiatives to improve overall performance. • Coached and counseled 10-15 credit analysts on the Debt Manager System to improve speed and proficiency.• Collaborated with directors quarterly to develop policies and solutions, resulting in an 80% increase in employee retention.• Analyzes information obtained for a Total Loss claim to establish compliance with regulatory requirements and settlement value.• Evaluated and negotiated settlement of a Total Loss claim within authorized tolerance.

Simpsonville, Sc

• Overseen daily operations, scheduling, hiring, payroll, marketing, approving short-term loans, and account reconciliation for 3+ stores, resulting in increased revenue of $15,000 monthly per store.• Revamped local marketing activities to increase customer traffic, resulting in a 150% increase in annual revenue.• Provided coaching and counseling to 10+ collection associates on cash advancement and collection policies, resulting in a 95% increase in customer satisfaction rating. • Promoted teamwork, handled disciplinary actions, and troubleshooted system support.

Master Of Business Administration - Mba, Finance / Risk Management, 4.0 Gpa

Bachelor Of Business Administration (Bba), Finance