• Drive accounts through continuous increase in value leading to renewal and potential for new business• Facilitate a seamless Client on-boarding process, ensuring a smooth introduction for the Client from the outset.• Work with Clients to design their Client Experience programmes aligned with STS philosophy and product capability whilst ensuring tailored to our Clients’ business objectives and strategy so that the programme provides continued value to the Customer and drive long-term account satisfaction and growth.• Support Account Manager’s with customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.• Contribute to the development of company goals, growth and profitability targets by being an active member of the STS team and culture.

Directed Bartending operations, overseeing seamless beverage service. Managed all day to day operations of the bar. Motivated and trained a high-performing team of ten bartenders and bar backs. Created a fun atmosphere for guests including proper restaurant ambience. HR responsibilities included recruitment, training and development of staff. Re-evaluated the beverage & wine list offered, highlighting trends & new products to managers. Provided day-to-day support to the Managers. Daily and weekly reconciliation of sales. Daily Stock Control and full weekly audit. Stock purchasing. Organised the rota and duties of staff

Directed Bar tending operations. Oversaw seamless beverage service. Trained a high-performing team of ten bartenders and bar backs. Created a fun atmosphere for guests including proper restaurant ambience. Provided day-to-day support to the Managers. Daily Stock Control