Service Technician
Current-Coordinates with customers to address technical issues with computers and software-Communicates root cause analyses and computer best practices in ways that are accessible to people with non-IT backgrounds-Administers user accounts, permissions, and the assignment of software licenses for over 2,500 employees-Mitigates security incidents by remediating endpoints exposed to malware and identifying attack vectors-Troubleshoots VBA macros to improve performance of Excel template documents