Experienced IT professional with over 23 years in client-facing analyst, engineering, and management roles, specializing in cloud solutions, technical implementation, and client relationship management. Skilled in Microsoft 365, Azure AD, Exchange Online, SharePoint, and disaster recovery solutions, with a strong foundation in project planning, data analysis, and vendor management. Proven track record of delivering customized solutions that elevate client satisfaction and drive successful outcomes. Proactive, results-oriented, and dedicated to continuous improvement, consistently building lasting client partnerships.